Technician: Service Desk

Description

• Debmarine Namibia requires the services of an IM Service Desk Technician
• The successful incumbent will provide end-point service delivery that will enable, support, and improve the IT customer services by integrating applications, technology services and processes into business improvement initiatives

Duties

• Installs, commissions and maintains hardware and software and ensures smooth integration of relevant software applications
• Conducts investigations of operational problems, do fault finding and recommends appropriate software systems to support the business
• Performs specific hardware repairs where possible and escalate complex recurring problems to relevant suppliers
• Monitors devices in area of responsibility and provides information on updates, known errors, changes in availability, new facilities and acts accordingly
• Maintains the user directory by creating, updating and deleting user access as requested
• Provides effective user support and service desk functions
• Configures and maintains various back-office and collaboration systems
• Partakes in projects as/when required by configuring and rolling out scheduled tasks of the project
• Partakes in standby duties in adherence to related procedure and rectifies all issues that may arise when on standby
• Drafts system documentation and uses appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system
• Trains end users on various applications and equipment to ensure transfer of skills

Requisites

• Grade 12
• Relevant National Diploma in IT
• A+ and/or MCP qualifications
• 4 years relevant experience which includes exposure to an IT Service environment
• Competencies:
• Computer applications - MS Office
• ITIL Framework
• A+ or equivalent proven on-site hands-on ability
• MCP (Workstation)
• MCSE (Current Level)
• Video Conferencing and Telephony
• Network and Server Infrastructure
• Administrative skills
• Work independently
• Handle confidential matters
• Planning and organising skills

Notes

• Only shortlisted applicants will be contacted
• Preference will be given to Namibian citizens and designated persons as prescribed by the Namibian Affirmative Action Act
• Women and persons with disabilities are encouraged to apply