Momentum Metropolitan is recruiting a Team Leader: Employee Benefits (m/f), to be based in Windhoek, Namibia.
Duties
- Manage teams responsible for the delivery of administrative processes, ensuring all relevant policies and procedures are followed, and relevant legislative and regulatory standards are adhered to
- Manage, monitor and control the EB team’s delivery on Service Level Agreements made with clients
- Manage, monitor and control the team’s execution of client claims and queries
- Act as an escalation point to assist EB team addressing client queries
- Ensure team’s adherence to correct procedure when following up on queries
- Analyze the workflow processes and identify opportunities for improvements; implement improvements within the EB team
- Identify and report process and system failures and enhancements to improve client experience
- Investigate client queries within the agreed service level and ensure that client receives timeous feedback
- Attend to other related ad-hoc tasks that may arise
Requisites
- Grade 12 with 25 IGCSE points or
- A Degree in Business Administration of equivalent
- 5 years’ working experience in an administration or similar environment
Notes
- Only shortlisted applicants will be contacted