Supervisor: E-Channel Fraud Risk Management

Description

• To analyse internal & external trends, implement early detection measures and continuously improve and adjust the parameters to compliment early detection on Issuing, Acquiring, E-Channels and payments

Duties

• Investigations:
• E-Channels Pro-Active & Reactive Monitoring and Investigations:
• Responsible for the following action points, amongst others, regarding E-Channels pro-active and re-active fraud monitoring and investigations:
• Managing the Fraud Monitoring Department as a First line manager
• Responsible for ensuring that effective and reactive monitoring of electronic channel and payment channel transactions takes place
• Investigate and analyse trends and techniques internal as well as externally, to determine new methods or changes in focus of fraud, as well as new techniques to counter fraud
• Initiate actions to recover losses suffered by the bank and clients from E-Crime fraud
• Maintain MIS relating to E-Crimes and card investigations and payments conducted in terms of the integrity of the data and the interrelationship with Prevention in terms of reporting
• Identify control gaps through the course of investigations and recommend remediation strategies on a regular basis
• Be able to work independently, prioritize case work and appropriately manage case load of 15 active and potentially complex cases
• Reporting:
• Responsible for reporting potential risk areas identified during investigations and for making recommendations on preventative measures to Line Management, and fraud statistics and incidents as required
• Training/Guidance:
• Responsible for assisting with the training of bank employees and clients in fraud related initiatives
• Ensure that guidance is provided with regard to access of information requested by Law enforcement agencies, Sheriff or Deputy Sheriff of the court, Attorneys, Legal Practitioners, non-clients etc
• Liason:
• Responsible for liaising with bank officials, clients, HR Department, VISA, MasterCard, BON, NAMFISA, auditors, Police and other financial institutions where applicable
• Administration:
• General office administration, maintain a register for cases reported to Fraud Department for investigations, draft a fraud monitoring action plan and amend when necessary to keep up with current trends, Identify and communicate training and development opportunities for the fraud monitor team and clients
• Customer Service Focus:
• Ensure that branches, departments and external role players are handled in a professional manner and provided with accurate information according to requirements
• Responsible for providing prompt response to requests for information and enquiries
• Human Resources:
• First line management duties and responsibilities as per HR Operating Model
• Resource management and allocation
• Career development and Training opportunities
• Performance management
• This is an annexure to functional Job Description and incorporated in the Performance Management Contract

Requisites

• Experience/Knowledge & Skills:
• Minimum 5 years combined experience in financial crime investigations, banking operations and/or risk management
• Minimum 5 years of experience with IT and E-Crimes and Card investigations
• Understanding of E-Payment Fraud Risk management, Control, and industry best practises throughout SADC region and international
• Experience with different operating systems such as Linux / Windows / Mac Operating
• Knowledge of online and mobile banking systems risk management
• A basic understanding of cyber organized criminal groups, online carding groups, digital currencies, and electronic crimes as they relate to electronic fraud
• Qualifications:
• Bachelor’s Degree in Computer Science or in relevant discipline, Digital Forensics preferred
• Qualification in Forensic investigation, Internal Audit, CISA certification, Ethical Hacking and CHFI Certification may be an advantage
• Require Competencies:
• Initiative
• Adhering to principles and values
• Relating and Networking
• Applying expertise and technology
• Analysing
• Delivering results and meeting customer expectations
• Entrepreneurial and commercial thinking

Notes

• Only shortlisted applicants will be contacted