Stakeholder Engagement Specialist

Description

• To research, coordinate, and implement Namport’s stakeholder engagement strategy through effective and efficient coordination of stakeholder engagement activities for a positive stakeholder experience to realize Namport’s overall strategic objectives
• The position reports directly report directly to Manager: Marketing & Stakeholder Engagement

Duties

• Contribute to the development of corporate and functional strategies, resource planning, and management
• Conduct periodic research that informs strategy planning, development, and stakeholder engagement processes
• Promote sound stakeholder relations for the advancement of Namport’s strategic goals
• Develop policies and procedures relating to Namport’s stakeholders and public education activities
• Establish and maintain Namport’s stakeholder database
• Coordinate activities geared towards improving Namport’s image and reputation management, including regular contact with media, and journalists, and operate as master of ceremonies at assigned events
• Identify and develop relevant external corporate reporting and publications, i.e. annual reports, pamphlets, and briefs, ensuring relevant content, accuracy, and professionalism at all times
• Coordinate and facilitate stakeholder need assessment and stakeholder satisfaction surveys
• Research and report on key business trends and provide recommendations for continuous improvement
• Coordinate the development of Service Level Agreements (SLA’s) and provide continuous technical support across the business for organizational effectiveness and increased efficiency
• Drive effective service delivery for improved stakeholder relations and customer experience
• Support Namport's cooperate values and high-performance culture to enable continual divisional improvement and performance

Requisites

• An Honours Degree [NQF Level 8] in Marketing, Public Relations, Communication, Business Administration, or equivalent
• Minimum of five (5) years of relevant advanced/ hands-on technical experience in marketing, external communications, and stakeholder engagement of which two (2) years have been operating at a supervisory level
• Professional designation in Public Relations, Stakeholder Engagement, Digital Marketing would be an added adventage
• Code BE Driver’s License
• Must have a strong strategic focus, with excellent analytical and communications skills
• A high affinity for collaboration, relationship building, and engagement
• Critical thinker, who is innovative, journalistic, resilient, and ethical

Notes

• Only shortlisted applicants will be contacted
• Namport is an equal opportunity employer and is committed to providing world-class port services to all local, regional and international seaborne traders, through excellent customer service, sustainable growth, development and social responsibility
• Women and persons with disabilities are encouraged to apply