Specialist, Payment (m/f)

Duties

• To run and manage the technical payment process across all systems within SBN
• To understand, identify and document the technical landscape for payments between the different systems
• To provide payments related technical support to the branch and Head Office functions
• To monitor and handle payments related exceptions
• To act upon payment processing errors and failures

Additional Information

• Ensure that the low value payment processes to and from Industry are executed successfully for local and CMA payments
• Liaise with Payment system owners on behalf of SBN
• Identify and document the technical landscape for local and CMA payment systems.
• Assist in documenting business/functional requirements for local and CMA payment systems
• Liaise with users and stakeholders to identify manual processes that can be automated and manage the process of said automation from end to end
• Periodically review payment process for process efficiency and relevancy, with the aim of proposing necessary improvement where possible
• Ensure all failures are resolved within agreed SLAs and escalate all incidents to the relevant authorities and stakeholders
• Ensure that the necessary payments related information is communicated to the stakeholders (incidents, new developments, progress updates, etc)

Service Delivery and Support

• Provide second level payment support to the branch and head office functions inclusive of the relevant application support
• Analyze report faults/incidents issues and ensure that support is provided in line with the Service Level Agreement between IT and branches /Head office departments
• Provide after hours support in line with Service Level Agreements to ensure customer satisfaction
• Escalate Payment system faults/incidents to relevant authorities and stakeholders.(3rd level support) and manage the resolution and delivery of solution thereof
• Review system logs to ascertain and address all payment related issue of a technical nature
• Monitor and handle payments related exceptions, error and failures
• Implement changes in the payments environment as per process review outcome or as directed

Requisites

• Tertiary qualification in Computer Science, Information Technology/Systems or related field (equivalent to NQF Level 6)
• Technically competent with knowledge of payment processes, systems management, development and implementation methods and Applications Support
• Must have knowledge of the bank’s Core systems
• Must have knowledge and understanding of the Namibian payment industry

Notes

• Only shortlisted applicants will be contacted