FNB is recruiting a Service Host (m/f), to be based in Mariental, Namibia.
Description
- Purpose: To create a welcoming atmosphere for customers, advice on products and services and to ensure that all service points are manned
Duties
- Contribute to cost efficiencies through responsible utilization of work-related resources
- Participate in planned activities that are appropriate for own development
- Engage with the customers in a professional way as specified in the service standards upon entering the branch and during their waiting time
- Build the brand through providing professional customer service within the branch and upholding the image of the branch
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
- Deliver customer service through adherence to quality service standards
Requisites
- Experience and qualifications
- Minimum Qualification - Grade 12
- Preferred Qualification - Relevant Certificate or Diploma
- Experience - 1 to 3 years experience in a similar environment
Notes
- Only shortlisted applicants will be contacted