Senior Manager Administration

Duties

• Responsible for Management of Administration Hub function (Personal and Commercial), and client service of Personal and and claims department
• Management and Overseeing of Endorsements
• Management and Overseeing of Renewals
• Management and overseeing of New Business processes
• Management and overseeing of Unpaid Debit Orders & Cancellations processes
• Management and overseeing of Client Queries and Complaints
• Managing and Overseeing Processing of Claims (Reporting staff)
• Management and Monitoring of Claims
• Management and Overseeing of Finalization of Claims
• Management of Recoveries & Third Party Approaches
• Overseeing and Handling of Client Queries and Complaints
• Ex Gratia Claims
• Accounting
• People Management
• Management Reporting
• Supervisory Functions
• Management and overseeing of General functions

Requisites

• Grade 12 and a relevant diploma/degree
• Minimum of 5 Years short-term insurance related experience
• Introductory Programme in Short-Term Insurance
• Meeting Regulatory Requirement
• MS Word, Outlook and Excel
• Proficiency in English
• Good interpersonal skills
• Ability to resolve disputes, complaints and conflicts
• Good communication skills
• Be well versed in the relevant policy wordings
• Working knowledge of relevant insurer system
• Advanced knowledge of CRM
• Knowledge and Skills:
• Drive leads and service targets
• Call Centre control and reporting
• Budget and expenses
• Management of employees

Notes

• Only shortlisted applicants will be contacted