Sales Representative

Description

• The purpose of this position is to sell TN Products and Services across all market segments/areas and optimize revenue targets
• A Sales Representative is responsible for pro-active sales to TN’s new and existing residential, SOHO and Small enterprise customers through ‘door-to-door’ sales and cold-calling lead generation methods as well as sales events
• The holder of this position is responsible for selling TN’s product to customers, collecting and processing payments made by customers, and resolving their complaints and disputes
• REPORTING TO: COMMERCIAL MANAGER
• DIVISION: COMMERCIAL
• DUTY STATION: SWAKOPMUND (X1) & KATIMA MULILO (X1)

Duties

• Pro-active sales of TN’s products and services by cold-calling and door-to-door visits of TN’s new and existing residential, SOHO and Small enterprise customers and sale of products to customers
• Promote and sell new products, make presentations to new and potential customers in assigned area
• Identify and assess opportunities for the sale of ‘specialized’ products and trigger these opportunities
• Negotiate contracts with customers and follow-up till sign-off
• Follow-up service delivery from customers’ perspective in close coordination with Back-office
• Identify up- and cross-selling opportunities with existing customers and trigger these opportunities
• Effectively manage customer complaint/query/dispute remediation with assistance of Back-Office
• Ensure alignment with Telecom Namibia’s image
• Balance delivered services against billed services and submit applications to Back-Office
• Manage and collate customer data (with regards to preferences, tendencies and pre-sales/sales activities)
• Re-check suspended customer list to ensure it is up-to-date and communicate changes to Back-Office
• Administer customer survey and provide feedback given by customers with regards to products and services to Commercial Manager

Requisites

• A Grade 12 with 4-6 years of experience in the sales / marketing of Telecommunication products
• OR
• A Diploma with focus on telecommunications: 2-3 years of experience in the sales / marketing of Telecommunication products
• OR
• A Diploma with focus on Sales / Marketing: 2-3 years of experience in the sales / marketing of Telecommunication products
• Basic experience and technical expertise in communication technologies, high-tech products, and communication infrastructure with special regard to telecommunications
• A Code BE (Old Code 8) Driver license is a definite requirement
• Key Knowledge Required:
• Good knowledge of applicable TN’s standards / guidelines
• Very good knowledge of all TN’s sales processes in the context of sales to residential customers (contracting, negotiating etc.)
• In-depth knowledge of TN’s products and services
• Basic knowledge of CRM, Accounting and Billing Systems
• Basic Knowledge about complaints/query/dispute resolution process
• Good knowledge on competitors’ offering, Basic technical knowledge regarding products, services and technologies
• Sales techniques
• Networking skills
• Presentation skills
• Negotiation skills
• MS Office application / computer literacy
• Very strong sense of customer centricity and orientation
• Ability to identify customers’ needs and provide matching product and/or service
• Motivated with the ability to analyse and interpret financial data
• Strong ability to identify and secure revenue sources
• Excellent professional written and verbal communication and interpersonal skills

Notes

• Only shortlisted applicants will be contacted
• Indicate the source of this job post: working.co.na
• Suitably qualified applicants from the designated groups defined in the Affirmative Act ion Act (1998) are encouraged to apply
• Please note that only short-listed candidates will be communicated with and no personal documents will be returned
• Applicants requiring further information about these jobs should direct their inquiries to the following person:
• Acting: Commercial Manager: Erongo: Ms. Sonia Miller, Tel. No.: 064-216212
• Acting: Commercial Manager: Katima Mulilo: Theresa De Wee, Tel. No.: 067-224215
• Salary will be on lower Basic pay of 60% of minimum of C3 sub-grade approved scale
• Higher Commission Rates on gross sales starting at 80% attainment of target and capped at 5 %
• Candidates should ensure that all qualifications are evaluated and verified by the Namibia Qualifications Authority

How to Apply

1. Documentation

• Comprehensive Application
• Cover Letter
• Curriculum Vitae
• Copies of Educational Qualifications

2. Application

• Send your Documentation to humancapital@telecom.na with the Subject line “Sales Representative”