Sales Manager: Unsecured Lending

Description

• To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments and ensure client centric experiences that builds sustainable client relationships

Duties

• Ensure target delivery of all unsecured lending products and services
• Maintain and grow existing product portfolios and vendor relationships. Achieve quality and turnaround standards through relevant systems, processes, and procedures
• Understand and respond to client's business, personal and household needs
• Understand and apply the bank's risk and credit policy and manage client expectations accordingly
• Improve team efficiency and effectiveness continuously
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems
• Lead teams to build and maintain effective professional relationships with clients
• Lead teams to engage clients in a manner that is relevant to their specific circumstances
• Manage teams to unearth sales / solution opportunities and to create advocates among their clients
• Support teams to deliver quality client engagements
• Manage escalated client complaints to ensure agile resolution

Requisites:

• Job Requirements:
• Business acumen & logical thinking
• Ability to lead teams, work accurately & under pressure
• Excellent communication, negotiation & interpersonal / people skills
• Must have a high degree of self-confidence and pleasant personality
• Strong analytical & problem-solving skills
• Customer service driven
• Must be a self-starter
• Excellent report writing skills
• Essential Qualifications - NQF Level:
• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification:
• Degree in Business / Finance / Marketing / Banking or applicable tertiary qualification will be a pre-requisite
• Minimum Experience Level:
• 5 years’ experience in a banking environment
• Must be computer literate (MS Word, MS Excel and PowerPoint)
• Relevant Regulatory and Product Knowledge
• Namibian citizenship
• Valid driver’s license
• Technical / Professional Knowledge:
• Business terms and definitions
• Communication Strategies
• Governance Risks and Controls
• Credit management principles and requriements
• Principles of Financial Management
• Banking procedures
• Business Acumen
• Relevant regulatory knowledge
• Business writing
• Microsoft Office
• Behavioural Competencies:
• Adaptability
• Aligning and Executing Sales Strategy
• Coaching the Sales Team
• Delegation and Empowerment
• Driving Innovation
• Guiding Sales Transformation
• Making Sales Operations Decisions
• Targeting Sales Opportunities

Notes

• Only shortlisted applicants will be contacted