Routine Compliance Manager

Description

• (MT3) Banking Services
• The primary focus of the role will be to ensure and maintain control over relevant procedures and routine control governance for retail branches with the view to improve the overall integrity of the retail branch administration and documentation to optimize operational excellence
• Analyse and interpret routine standard trends/information and documented findings and solutions with a view to enhance:
•     Training and development programs
•     Administrative control standards
•     Loss control methods

Duties

• Functions:
• Monitor performance of the retail branch administration environment with specific focus on risk containment within retail branches
• Ensure that all applicable processes, procedures and documentation available on the system are adhered to by the appropriate departments within the retail branch environment
• Continuously research and implement initiatives to keep updated and develop new operational practices to improve efficiency within the organisation
• Identify control gaps in branches, assess training needs and liaise with people development to ensure such training is provided
• Assist the retail branches in all operational matters and contribute to the overall performance of the branch by pro-actively identifying areas for improvement, including automation of processes
• Monitor and control retail branch control activities over completion, correction and storage of bank documents within the branch administration environment, e.g. opening documents, office accounts, mandates and reports
• Develop and implement the use of efficient reporting mechanism to senior management such as data analytics based on MAS reports to be reported on a monthly basis
• In liaison with the Data Quality Department, monitor the application and effective use of bank products, services and procedures
• Ensure that the retail branch findings on the issue logs are effectively addressed to prevent recurring findings
• Through reviews, monitor the execution of management’s action plans on issues identified
• As a custodian of the branch administrator manual design, implement and monitor the effectiveness of the internal controls and train employees on how to apply these controls (i.e. on the job training)
• Analyse, identify and propose existing and new controls that need to be included in the various risk framework designs through regular interaction with the applicable Principle Risk Owners
• Perform skills audit in branches and identify training needs
• Risk & Compliance:
• Work closely with the Risk & Compliance team to ensure implementation of regulatory requirements in branches
• Ensure that identified non-compliance matters with regulatory requirements are monitored and mitigated
• Manage and control the effective implementation and continuous compliance in terms of the Financial Intelligence Act
• Monitor issues identified by Management Assurance and ensure issues are addressed and closed before due dates
• Do preliminary checks on Management Assurance issues submitted for closure to ensure successful closure of issues
• Customer Focus:
• Independent observation of service levels within the branch administration environment (including internal and external stakeholders)
• Report and document any weak client service control mechanism identified
• Product & Services:
• Extensive knowledge of Bank Windhoek’s products and services
• Extensive knowledge of Bank Windhoek’s processes, procedures and regulations applicable to the branch network
• Adequate knowledge and understanding of business risk and regulatory requirements
• Abide by and uphold the Bank Windhoek’s “code of conduct” regarding: professionalism, commitment, reliability, confidentiality, brand loyalty, behaviour in public discipline, etc
• A good understanding of the strategic choice of data and digital and the transformation of distribution channels, #Gobeyond and its deliverables will be an added advantage
• Talent Management and Succession Planning:
• Identify appropriate and learning and developing opportunities for self and staff
• Ensure that the staff Personal Development Plans executed
• Implement Talent Management and Succession Planning
• Operational:
• Prepare and manage budgets for engagement
• Actively monitor staff KPI's
• Leadership:
• Translate organizational goals into individual and team goals
• Assist in championing change initiatives and evaluate them over time, and develop new strategies for deepening the impact of positive change
• Assist to identify, determine and manage strategic engagement priorities that cross business line and / or geographic boundaries (e.g., resource allocation, capability leveraging strategies)
• Relationship Management:
• Build long-term, trusting relationships with senior leaders in client organizations, regulatory bodies and other stakeholders based on demonstrated commitment to their interests over time
• Build an internal network - while maintaining independence - that crosses business lines and geographical areas, a client network that includes the most senior leaders and an external network of subject matter professionals
• Adapt to varied cultural styles and non-verbal cues by applying interpersonal awareness to read and appreciate others' differences, concerns and motivations
• Quality:
• Assist in determining the organization's risk management and quality policies
• Ensure adherence to the risk management and quality policies

Requisites

• Experience:
• At least 8 years banking experience of which 4 years are in an internal audit /risk environment
• Knowledge and experience in Risk and Compliance
• Knowledge of Business & Administration Procedures
• Computer literacy essential (Word, Excel and PowerPoint)
• Budgeting and planning skills
• Excellent Leadership skills
• Excellent interpersonal relationship skills
• Communication skills (verbally, writing
• Must be in possession of a valid Code B Driver’s license
• Must be willing to travel extensively and be away from home regularly
• Qualifications:
• Relevant Bachelor Degree
• Postgraduate Diploma in Compliance / Risk Management
• Master’s degree will be an added advantage
• Core Competencies:
• Planning and Organising
• Leading and Supervising
• Formulating Strategies and Concepts
• Applying Expertise and Technology
• Analysing
• Learning and Researching
• Relating and Networking
• Problem Solving and Analytic
• Ability to work well under pressure

Notes

• Only shortlisted applicants will be contacted