O&L Leisure is recruiting a Reservationist, to be based in Swakopmund, Namibia.
Description
- The purpose of this position will be to ensure that the provision of timely and professional reservations services and execution of all related reservation functions including but not limited to; inventory control, training, rate, and extranet management, third party distribution and achieving monthly targets. Achieves personal and team related revenue goals
- Responsible for driving customer loyalty by delivering service excellence throughout each customer experience
Duties
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution
- Conducting Daily Reservations Sales Activities
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the business
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
- Providing Exceptional Customer Service
- Identifies new reservations sales business to achieve personal and property revenue goals
- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply, and demand etc. and knows how to sell against them
- Closes the best opportunities for the property based on market conditions and property needs
Requisites
- Hospitality and Tourism Diploma or Degree
- 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area
- Experience preferably in an international four- and five-star hotel
- Computer literate with effective communication skills, both verbal and written in English
- Fully literate on Opera PMS
- Competencies:
- O&L Breakthrough Behaviors
- Technical/professional expertise
- Negotiation skills
- Attention to detail
- Planning and organizing
- Numerical Acumen
Notes
- Only shortlisted applicants will be contacted