Relationship Manager Mid Corporate and High Touch

Description

• Responsible for management of their function devising implementation and providing input into the customer relationship management strategy
• To strategically and operationally manage and a portfolio of clients with a focus on growth, retention and service

Duties

• Manage expenditure to ensure that controllable costs are within budget
• Ensures a competent management of portfolio to ensure asset and liability growth and increase in product holding per customer
• Achieve the Net Income Interest and Net Income Return for the Business as defined in the Financial Performance Report of the Business
• Drive an increase in average balance of specific portfolio of liabilities (e.g. Call reports, 32 Day Deposits, Fixed Deposits) as defined in the Financial Performance Report of the Business
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction
• Identify client needs and deliver customized solutions for a portfolio of clients
• Engage with the customers in a professional way as specified in the service standards to build and maintain enduring and rewarding relationships with customers
• Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tool
• Developing in-depth knowledge of client's activities and sectors
• Identify client needs and delivering customised solutions for a portfolio of clients
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Act as the point of contact for the defined customer portfolio to ensure customers' needs and expectations are understood and to provide customers with solutions and alternatives to satisfy their needs (sell and cross sell)
• Manage the growth of active customer base to increase client base
• Define a sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
• Ensure effective Credit Management by ensuring expired limits are attended to against set target
• Prepare credit proposals for review by Credit division
• Manages credit portfolio by performing credit assessments of the customers and submit excess advises for approval
• Maintains and initiates quality credit applications
• Monitor and evaluate the organisation's success in managing its legal and compliance risks for the Portfolio
• Ensures compliance with relevant legislation and specifically in terms of client expectations
• Adherence to set procedures and manages credit risk in line with compliance requirements
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Optimise and streamline existing systems, processes and controls for cost-effective service delivery
• Contributes to the recruitment of team members and ensure well skilled and experienced people are hired in equity compliant way and in accordance with agreed procedures
• Ensures each team member has a written Personal Development Plan and performance management agreement
• Celebrates success and reward and recognize the contributions of all team members
• Provides regular timely motivational feedback to team members
• Conducts formal coaching session with direct reports focusing on key areas for development
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

Requisites

• Industry related Qualifications or an appropriate business Degree
• 3 to 5 years related experience

Notes

• Only shortlisted applicants will be contacted