Relationship Manager

Description

• The main purpose of the job is to manage relationships in the Banking Sub Segment, grow new business by proactively sourcing for business and selling value-adding financial solutions from a range of standard and/or customised product offerings

Duties

• Define a sales portfolio growth strategy in line with predetermined growth targets, which are determined on an annual basis through conducting competitor analysis and innovating new value propositions by developing sales initiatives which align with the various segment strategies
• Act as the point of contact for the defined customer portfolio to ensure customers' needs and expectations are understood and to provide customers with solutions and alternatives to satisfy their needs (sell and cross sell)
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Engage with customers in a professional way as specified in the service standards to build and maintain enduring and rewarding relationships with customers
• Manage existing clients and grow portfolio through making contact and generating leads through the Net Promoter Tools and ensures a competent management of portfolio to ensure asset and liability growth and increase in product holding per customer

Requisites

• Industry Related Degree or an appropriate Business Degree
• Have 3 to 5 years of experience in a similar environment, of which 1 to 2 years experience in the Retail and TMT industry AND/OR the transactional banking environment would be a distinct advantage

Notes

• Only shortlisted applicants will be contacted
• All appointments will be made in line with FirstRand Group’s Employment Equity plan
• The Bank supports the recruitment and advancement of individuals with disabilities
• In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis
• The Bank will keep this information confidential unless we are required by law to disclose this information to other parties