Receptionist (m/f)

Duties

• To receive visitors to the organization, determining their needs and directing them accordingly
• Identify and escalate potential risks which may lead to increased costs
• Adhere to standards and procedures to reduce costs
• Identify process improvements to save costs
• Deliver a quality service through meeting agreed turnaround times, and ensuring availability, reliability and accuracy
• Ensure first time resolution of relevant customer queries or escalations in accordance with operational goals and standards enhance the customer experience
• Follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and SLAs
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Remain accountable for your own work in accordance with the organizational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Serve visitors by greeting, welcoming, and directing them in an appropriate and professional manner
• Notify company personnel of visitor arrivals
• Maintain applicable security and telecommunications system
• Address customer queries effectively by referring them to the correct contact person
• Display a high level of telephone etiquette when answering phones
• Direct visitors correctly by maintaining employee and department directories
• Maintain security by following procedures when issuing visitor cards
• Keep a safe and clean reception area by complying with procedures, rules, and regulations

Requisites

• Minimum qualification : Grade 12
• Experience: 1 to 2 Years related experience

Notes

• Only shortlisted applicants will be contacted