Receptionist

Description

• Represents the hotel to the guest throughout all stages of the guest's stay
• Determinates a guest's reservation status and identifies how long the guest will stay
• Helps guests’ complete registration cards and then assigns rooms, accommodating special requests whenever possible
• Verifies the guest's method of payment and follows established credit-checking procedures
• Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel

Duties

• Must be sales minded
• Presents options and alternatives to guests and help in making choices
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms
• Possesses a working knowledge of the reservations department
• Takes same day reservations and future reservations when necessary
• Knows cancellation procedures
• Reads and initials the pass-on log and bulletin board daily
• Is aware of daily activities and meetings taking place in the hotel
• Register guests and assigns rooms
• Accommodates special requests whenever possible
• Assists in preregistration and blocking of rooms for reservations
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures
• Uses proper telephone etiquette
• Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out’s, foreign currency exchange etc
• Maintains the cleanliness and neatness of the front desk area
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work

Requisites

• Grade 12
• Diploma in Hospitality
• Previous experience within a 4* or 5*Hotel and Restaurant practice
• Computer Literacy: MS Office, MICROS, PMS system (Opera) Materials Control

Notes

• Only shortlisted applicants will be contacted