Sanlam is recruiting a Receptionist, to be based in Walvis Bay, Namibia.
Description
- Responsible to answer a multi-line switchboard rapidly and professionally and direct calls to the correct destination without any delay
- Greet the customers in a friendly and professional manner; Execute tasks in such a way that it positively affects the customer’s experience of the company
- Receive all visitors and clients and direct them in a professional and friendly manner
- Administrative functions and assistance as assigned
Duties
- Switchboard and Reception Duties
- Renewals
- Personal Lines Duties
- Processing of Quick Claims (Fast-track)
- Monitoring of Claims
- Finalization of Claims
- Handling of Client Queries and Complaints
- Deliveries and Collections
- Compliance and Regulatory
- General Duties
Requisites
- Qualifications and Experience:
- Grade 12
- Minimum 2-year related experience
- Elements of Short-Term Insurance (COP)
- Meeting Regulatory Requirements
- Knowledge and Skills:
- MS Word, CRM, Outlook and Excel
- Customer service
- Telephone Etiquette
- Proficiency in Afrikaans and English
- Proficiency of Insurers' systems will be an added advantage
Notes
- Only shortlisted applicants will be contacted