Quality Assessor (m/f)

Description

• This Quality Assessor will play a vital role in ensuring that all customers in Namibia receive prompt resolution to any quality related issues and assessment. This role is critical to improving quality controls and synchronized quality processes that supports better decision making in real-time to positively impact our CX. It is a critical part of CX journey and ensuring a fulfillment of all customer orders

Duties

• As a Technologist, you will be working closely with the @Home Product Teams, using your extensive technical knowledge to provide support and input to ensure product meets the business’s technical and quality specifications and standards
• You will support the end-to-end technical and quality aspects of product from supplier into distribution centre receiving, dispatch, stores and returns
• Provide on-going development and creation of technical policies, protocols, performance standards, and other company standards as applicable
• Develop supplier relations and coach to ensure technical consistency across supply base
• Support the sample technical approvement process and complete business documentation
• Data recording, analyzing and identifying trends and opportunities for continuous improvement with management reporting and presenting
• Support and guide logistics and store staff on handling and packaging of product to minimize damages
• Work closely with various process owners in logistics, stores and business to achieve common goals
• Sign off on jobber batches and manage sales with logistics and finance department
• Finance tracking of expenses linked to budget planned
• Manage, guide and train logistics and store staff with product knowledge and assembly, technical standards, product care and handling knowledge to minimize product write off (core product and newness)
• Procure materials and ensure supplier spares are provided to logistics and store staff to minimize write off
• Do repairs and manage, support and train the repair staff to achieve KPI’s. Manage 3rd party repairs
• Perform furniture customer assessments with a positive outcome and support other regions assessments with technical knowledge
• Delight customers with quick resolutions and a professional approach
• Maintain a professional relationship with internal and external business partners
• Be flexible to do other warehouse and distribution activities

Requisites

• Competencies and behavior of success:
• Highly analytical, able to accurately interpret and report on data
• Display sound judgment with decision making
• Commercial awareness to make logical and inventive contributions
• Have a keen eye for detail and be able to ensure the quality and compliance of all products
• A proactive problem-solving approach to quality issues
• Ability to work independently and in a team to achieve common goals
• Professional, proactive and highly organized
• Integrity - honest and have strong moral principles
• Strong attention to detail
• Keen, engaged and willing to learn and adapt in a fast paced and constantly changing retail environment
• Excellent customer service skills
• Strong initiative and proactive ways of working
• Excellent communication and influencing skills
• The ability to organize and prioritize effectively, in order to meet deadlines
• The ability to work under pressure and be flexible
• A task driven and accurate approach to work
• The ability to display initiative and take ownership
• Computer literacy: MS Word, Excel, Outlook, PowerPoint

Notes

• Only shortlisted applicants will be contacted