Public Area Supervisor

Duties

• Public Area Supervisor is responsible for the cleanliness of hotels public areas including hotel exteriors. Incumbent also need to train and inspect the performance of assigned ensuring that all procedures are completed as per the hotel's operating standards
• In charge and supervises cleaning activity of areas including lobby, restaurants, lounges, SPA, executive offices, public washrooms, garden areas, corridors, pathway, banquets, perimeter of hotel, heart of the house corridors, locker rooms, staircases etc.
• Key Accountabilities:
• Check whether areas cleaned by the housekeeping staff have been completed in accordance with SOP’s
• Hands over lost property to the security department, maintain the register and ensures that it is kept safe until claimed and returned
• Reports any required repairs and safety hazards to the (assistant) Executive Housekeeper and Maintenance team
• Resolving any guest problems or complaints when possible and ensuring management are kept informed
• Check grooming standards of all housekeeping staff
• Assists with inventory
• Ensures that correct chemicals and quantities are used on the correct surfaces
• Ensures that all maintenance issues are reported, and spring clean programmes are adhered to by Room Attendants
• Assists in preparing duty rosters, lists and timesheets and ensure that its followed
• Make sure that all housekeeping equipment is accounted for and neatly stored at the end of every shift
• Trains and assists public attendants and reports to the Executive Housekeeper if performance is not satisfactory
• Assigns duties to public attendants
• Makes follow-up on trouble reports
• Inspects areas cleaned by Public Attendants using checklist so that required standards are maintained
• Ensures compliance with Health and Safety regulations

Requisites

• Grade 12
• 2-years housekeeping experience in a hotel\lodge\B&B
• Operating industrial cleaning equipment
• Computer literate
• Certificate in Hospitality\Travel & Tourism will be an added advantage
• Opera PMS knowledge will be an added advantage

Notes

• Only shortlisted applicants will be contacted