Production & Traffic Manager

Description

• The primary purpose of this position is to manage the workflow, scheduling, and resource allocation of all creative projects within the Creative Services department
• This role reports to the Creative Director and ensures that projects are delivered on time, within budget, and meet the highest quality standards
• The Traffic and Production Manager is the central point of contact for project intake, prioritisation, and execution, collaborating closely with internal stakeholders, the creative team, and external vendors
• The role is critical to ensuring the efficient and effective delivery of creative projects that support the organisation’s goals

Duties

• Purpose and Realisation:
• Workflow Coordination:
• Plan and manage the end-to-end workflow of creative projects, ensuring smooth transitions between concept, design, production, and delivery
• Gatekeep and act as the primary liaison between the creative team and internal clients (e.g., marketing, sales, and product teams)
• Prioritise and assign projects based on deadlines, resources, and business objectives
• Scheduling and Timelines:
• Develop and maintain project schedules, ensuring all milestones and deadlines are met
• Proactively identify potential bottlenecks and implement solutions to keep projects on track
• Communicate project status updates to stakeholders and team members regularly
• Resource Allocation:
• Monitor team workloads and allocate resources effectively to balance capacity, demand and wellness
• Coordinate freelance or external vendor support when necessary
• Production Management:
• Quality Control:
• Oversee the production process to ensure all deliverables meet brand standards and client expectations
• Review proofs, mock-ups, and final deliverables for accuracy and consistency
• Keep up to date with the latest production trends, materials, and technologies/innovations - Hands-on during projects that require production (e.g., photoshoots, activations, recordings, etc)
• Budget Management:
• Track project budgets, including costs for external vendors, printing, and other production expenses
• Ensure cost-effective solutions without compromising quality
• Vendor Management:
• Source, negotiate with, and manage relationships with external vendors (e.g., printers, photographers, videographers, etc.)
• Ensure vendors deliver high-quality work on time and within budget
• Process Improvement
• Optimise Workflow:
• Identify opportunities to streamline processes and improve efficiency within the creative department
• Implement tools and systems to enhance project tracking, reporting and communication
• Documentation and Reporting:
• Maintain accurate records of project timelines, budgets, and resource allocation.
• Generate reports on team performance, project completion rates, and other key metrics to Creative Director
• Brand Compliance Management
• Ensure all-round compliance and quality assurance of production material to all Bank Windhoek brand elements, including corporate and visual identity and brand value proposition
• Tone of Voice
• Look and feel
• Brand Attributes and Values
• Corporate and visual identity
• Brand Value Proposition
• Ensure brand consistency from artwork produced across all customer touchpoints (internal and external)
• Team Support:
• Assist with administration duties and provide feedback to the Creative Director
• Lead by example to help foster a positive, creative environment and culture and motivate creative brilliance
• Collaborate with creatives and marketing professionals to ensure quality delivery and departmental growth
• General Duties:
• Must be willing to perform any other reasonable and lawful duties assigned by management and ensure they are completed on time and in full

Requisites

• Experience/Knowledge & Skills:
• Bachelor’s degree in Marketing, Communications, Business, Project Management or a related field
• 5 years of experience in traffic management, production management, production management or a similar role within an advertising agency or creative environment
• Strong understanding of creative processes, including design, copywriting, video production, and print production
• Proficiency in project management tools (e.g., ClickUp, Microsoft Project, etc.) and Microsoft Office suite
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams
• Qualifications:
• Matric (Grade 12)
• Diploma/Degree in related field (minimum two years study), through a recognised institution
• Must possess a valid driver’s license
• Core Competencies:
• Excellent organisational, communication, and project management skills
• Mature work ethic and emotional intelligence
• Attention to detail and a commitment to quality and efficiency
• Ability to thrive under pressure and meet tight deadlines
• Strategic thinking and proactive problem-solving
• Strong negotiation and vendor management skills
• Adaptability and a willingness to embrace change In touch with the latest trends, innovation, and culture

Notes

• Only shortlisted applicants will be contacted