Product Support & Sales Representative

Description

• Komatsu Namibia is thrilled to present an excellent opportunity at our Swakopmund branch for a Product Support and Sales Representative
• This position entails providing expert technical support both internally and to customers regarding Komatsu Mining Products
• The ideal candidate should have 4 to 6 years of relevant industry experience, and supervisory experience of 2 years is an advantage
• Applicants must possess a Trade certificate and have practical experience with Komatsu products or heavy earthmoving equipment in a mining environment

Duties

• Safety, Health & Environment:
• Remains up-to-date with Safety procedures
• Plans for safety events and campaigns
• Takes SHE into account in the planning of work output
• Implement the Komatsu Way 5Ss - sorting, organising, cleaning, ordering and training
• Adheres to SHE policies and procedures
• Instructs / imparts knowledge and procedures to colleagues
• Checks that subordinate staff have understood safety instructions – required by specific sites where servicemen report to the PSSR
• Complies with and instructs colleagues and subordinate staff in the wearing of protective gear and clothing
• Participates in workplace safety events
• Stays informed about emergency first aid kits/fire extinguishers and evacuation procedures
• Operates any Komatsu vehicle product/ equipment within safety policies, standards and procedures, even when not supervised
• Checks implementation of safety awareness in all activities
• Checks that safety signs and signals are in place
• Reports hazardous situations, incidents or accidents
• Provides feedback on the effectiveness of safety events
• Reports equipment that is not in good working order
• Machine Inspections:
• Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources
• Collates all informative materials, Komtrax registration forms, warranties and manuals
• Opens and maintains component history file for each component at a customer site
• Conducts delivery inspection of components
• Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax
• Hands documents to relevant departments (Komtrax), warranty for processing & filing
• Carries out components and undercarriage inspections at set frequencies as agreed with the customer
• Recommends and installs upgrades i.e. Factory campaigns
• Verifies and checks documentation – warranties, manuals, registration forms, etc. and hands these to customer
• Discusses the inspection report with the customer, with specific reference to deviations and impact
• Files copies of warranty documents
• Completes the Components Delivery Inspection reports
• Files copies of inspection reports/under-carriage in the componets history file
• Sends a copy of the inspection report to Product Support Division
• Service & Repairs:
• Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts)
• Plans for the modification of equipment
• Oversees warranty repairs that may be required at the site
• Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines
• Drives after-market parts sales and service through effective technical advice
• Discusses the reports with the customer and agrees action plans to rectify problems as highlighted to optimise parts & service sales
• Commissions warranty & new components
• Oversees the mini- and major conmponents overhauls
• Continuously monitors and follows-up on the status of machine down situations
• Monitors modifications for quality and operational issues
• Monitors parts availability (stock levels) for repairs and services (stock cover)
• Stays abreast of progress of component overhaul and provides feedback to customer
• Submits machine down notice (MDN) as and when required to Parts Department
• Submits the machine up notice (MUN) once the machine is back in operation to Parts Department
• Completes documentation after the installation and commissioning of any REMAN component fitted to the equipment and files a copy in the machine history file
• Completes required documentation after each free service and submits to the national warranty control function
• Provides feedback and reports on modifications
• Compiles Komtrax trend data reports and discuss with customer
• Technical Product Reperting & Advice:
• Plans for time to complete reporting
• Collates information, downloads, inspections, PM clinic & troubleshooting for use in reporting as stipulated below
• Generates quotes for defects & repairs on equipment
• Logs issues, problems and updates files to be used in feedback
• Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen
• Completes Field Campaigns issued by the factories as per plan
• Compiles recommendations report to the Parts/Branch/Depot Manager for additional components, to meet the component change requirements
• Monitors the Komatsu machine hours in conjunction with the component hours
• Compiles and utilises reports to improve parts and service sales to the customer
• Discusses significant deviations or issues with customer and KLTD for proactive strategies to rectify problems
• Monitors MDN (Machine Down Notifications) and follows-up progress
• Monitors REMAN components and establishes ETA’s
• Submits Technical Service Information (TSI) for any issue/information which involves a machine where information is to be shared with the Product Support Division or OEM factory
• This includes all warranty issues or other technical components information
• Completes monthly components statistics relating to componets down hours, componets availability with detailed explanation and submitted to Operations management and copied to Product Support Division
• Carries out KomtraxPlus and PLM downloads and uploads at set frequencies
• Drives maintenance initiatives and makes recommendations to improve components availabilities
• Assists customer with compilation of maintenance reports which are to be utilised by the customer when maintaining the equipment
• Updates customer components population (customer name, working site, scrap status) and sends to Product Support Division
• Responsible for transferring all components records to new sites and confirming with recipient
• Completes and sends Field Campaign reports to Product Support Division & submits warranty claims to the National Warranty function within the designated time frame
• Drives Afert-Market Parts & Servisec through Advice:
• Conducts research on products that will enhance the customers’ equipment / or per customers’ request
• Installs and commissions the after-market parts
• Conducts a benchmark exercise on cost saving drives
• Liaises with supplier on AMS downloads and forwards to customer
• Controls Warrantgy Claims:
• Plans warranty claims procedure
• Prepares warranty documents and liaises with warranties department
• Commissions the new components
• Follows-up that warranties have been approved
• Checks warranty documents
• Monitors components after repairs
• Compiles warranty reports when required and forward to warranties department and submits TSI

Requisites

• Qualifications:
• Grade 12 with Maths
• 3 Year Technical Diploma/Degree
• Experience:
• 4 - 6 years experience with 2 years supervisory experience
• Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment
• Experience in reporting
• Valid Driver’s License
• Namibian Citizen
• Specific Knowledge Requirements:
• SAP - Advanced
• MS Excel - Intermediate
• Microsoft Word and PowerPoint
• CSS Portal KMG

Notes

• Only shortlisted applicants will be contacted