Nedbank is recruiting a Personal Assistant Administrator, to be based in Windhoek, Namibia.
Description
- To provide administrative support for Nedplan Insurance Brokers operations
- In addition, to provide operational support to the Executive and Management by planning, coordinating and managing administrative business activities in order to assist management to fulfil its mandate for Nedbank
Duties
- Responsible for broker queries as first contact person, licensing, broker recruitment and onboarding/off-boarding process
- Participate in team meetings by sharing knowledge and information, taking and distributing minutes
- Consolidation of monthly Brokers Sales (production) reports
- Liaison with all long-term and Short-term insurance companies who have agreements with Nedplan
- Consolidation and distribution of weekly commission statements from insurance companies
- Responsible for Namfisa Broker related queries
- Facilitate monthly broker commission payments
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion
- Stay abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders
- Manage the Executive’ calendars and set up meetings
- Compile multiple monthly committee meeting packs
- Take minutes of committee meetings and distribute timeously
- Maintain discretion and confidentiality at all times by adhering to the Nedbank values
- Assist with general office administration
Requisites
- Preferred Qualification:
- Grade 12 (25 points)
- Certificate or Diploma in Office Administration, Business Administration or related
- Minimum Experience Level:
- MS Office, Excel compulsory
- Experience in Insurance industry will be an added advantage
- 1-3 years Secretarial Experience
- Technical / Professional Knowledge:
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
- Behavioural Competencies:
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
Notes
- Only shortlisted applicants will be contacted