On-boarding Specialist (m/f)

Description

• The On-boarding Specialist position is primarily responsible for the on-boarding and further fulfillment of clients and entities on the Capricorn Investment Platform and general assistance to the AML & FIA Officer

Duties

On-boarding & fulfillment

• Performs daily sanction screening on new clients on boarded
• Ensure all FIA documents are verified and correct
• Ensure the client's risk is assessed
• Responsible for onboarding of new accounts on the Investment Platform
• Ensure information is accurately captured (Client static, fund data, and fees)
• Process, check, and distributes all daily welcoming letters to clients for all investment products/funds
• Understand all operations in Client Administration and if changes occur, the impact on processes
• Ensure cut-off times are managed relevant to the processing of account opening
• Ensure understanding of Internal Business Processes and impact on Client Administration
• Keep up to date with the latest AML/FIA policies/procedures/programs
• Understand Tonbeller system and set-up to assist in client monitoring
• Ensure any alerts triggered are reported on or documentation provided to Bank Windhoek Enterprise Risk Management
• Provide guidance to channels relating to documents required for opening of accounts
• Ad hoc assistants to AML and FIA Officer with respect to regulatory and Internal Audit inspections

Document Management

• Responsible for client document maintenance (Document Warehouse)
• Responsible for preparing documents to be stored at Document Warehouse
• Maintain and ensure document management as per the agreed contract with Document Warehouse; keeping records up to date
• Ensure archiving is maintained as per the agreed contract with Document Warehouse

Conduct

• Behave at all times in a professional, disciplined, and appropriate manner, which reflects, and showcase CAM values and general code of conduct
• Be an ambassador of the Capricorn Way
• Demonstrate loyalty to the brand

Self-Development

• Keep abreast of national and international learning and training philosophies and practices
• Ensure complete familiarity with all relevant operational policies and procedural changes
• Knowledge of systems and procedures
• Compliance with policies and procedures

Competencies Required

• The appropriate candidate must have the following core competencies:
• Deciding and Initiating Action
• Working with People
• Adhering to Principles and Values
• Relating and Networking
• Applying Expertise and Technology
• Learning and Researching
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures

Desirable Competencies

• Adapting and Responding to change
• Coping with Pressures and Setbacks
• Achieving Personal Work Goals and Objectives
• Entrepreneurial and Commercial Thinking

Requisites

• Minimum requirements
• Knowledge of administrative and clerical procedures
• Respects confidentiality in discussing clients, staff and organizational matters
• Exhibits genuine concern for participants and always conducts oneself appropriately and professionally
• Self-confidence and interpersonal skills
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Computer literacy is essential (MS Word, Excel and PowerPoint)
• Knowledge of Silica System
• Professional image and grooming
• Problem-solving skills
• Excellent listening skills
• Planning and organizing skills
• Grade 12 with at least 3 years relevant experience
• Diploma in Office Administration will be an added advantage

Notes

• Only shortlisted applicants will be contacted