Nedbank is recruiting a Multi Skilled Consultant, to be based in Oshikango, Namibia.
Description
- To create a unique client experience by attending to enquiries and teller related transactions, client queries, banking requirements, the needs of clients and refer cross sell opportunities while mitigating risk and contribute to branch objectives
Duties
- Responsible for Withdrawals, Deposits and Transfers
- Bookings in and out of cash from Senior Teller
- Daily checking of cash accounts
- Balancing of daily cash and secure branch stock holding (e.g. cards)
- Enable processing of inter-bank transfers by preparing all transactional documents and originals
- Ensure an understanding of client's needs by providing world class service to clients by greeting, listening and asking questions
- Provide sales leads and enable cross-selling (without advising) of products by identifying, making suggestions, and referring to the relevant department for action
- Responsible for all client account enquiries
- Customer account records (opening/closing/stop payments/ stop orders/ main file changes)
- Issuing of account statements and credit cards
- Issuing and encoding of bank cards
- Daily balancing of working stock
Requisites
- Preferred Qualification:
- Grade 12 with 25 Points
- Relevant Business Diploma
- Minimum Experience Level:
- Must have at least 6-12 months bank teller experience and client service experience in a financial industry
- Applicant will be required to work on Saturdays
- Code of Conduct
- Technical / Professional Knowledge:
- Customer service principles
- Relevant product knowledge
- Branch processes and procedures
- Branch service offerings
- Corporate Governance & Compliance
- Cluster specific operations
- Behavioural Competencies:
- Building Customer Loyalty
- Applied Learning
- Collaborating
- Communication
- Managing Work
- Stress Tolerance
- Quality Orientation
Notes
- Only shortlisted applicants will be contacted