Manager: Terminals

Description

• To plan, lead and direct the Terminals divisional function through the safe, efficient and effective management of terminal operations to ensure that Namibian, regional and international customer needs are met and exceeded in accordance with contracted Service Level Agreements (SLA’s), revenue is generated and Namport’s strategic objectives are attained
• The position plays a crucial role in strengthening the competitiveness of terminal operations within the very dynamic port industry, and in creating and strengthening a positive customer experience, by upholding the highest operational standards, especially with regards to Compliance, Security, Council and Occupational Health and Safety Practices
• The position reports directly to the Executive: Port Operations

Duties

• Plan, monitor, direct and manage all cargo terminal divisional activities in line with Namport’s strategic objectives and operational plans
• Lead, mentor and motivate a team of functional professionals within the terminals division to provide exceptional customer services
• Develop, drive, implement and maintain robust cargo terminal operational strategies/ plans for improved operational efficiency and service delivery
• Ensure cost-effective terminal operations for optimum productivity, turn-around times and to increase profit margins
• Develop and manage the divisional annual OPEX and CAPEX budget and expenditure
• Plan and develop functional strategy and business annual plan in support of Namport’s long, medium- and short-term strategies
• Maintain positive and trust-based relations with employees, customers, government authorities and agencies to ensure Namport’s reputation is upheld
• Monitor and evaluate divisional processes, asset efficiency and productivity trends against planned targets and adjust plans accordingly (daily, weekly, monthly) to determine adequacy of personnel, equipment and technologies
• Implement the best practices and innovation within the industry and internationally to ensure continuous improvement within the organization
• Provide direction and support to ensure compliance with relevant statutory requirements, such as SHEQ policies and procedures to promote safe working practices
• Monitor key performance indicators (KPIs) and metrics to track team performance and take corrective actions as needed
• Collaborate with other departments to ensure smooth and effective communication, coordination, and resolution of customer issues
• Customer and stakeholder related engagement and coordination skills
• Prepare and present top management with reports on team performance, service levels, and customer satisfaction
• Account for all people management and leadership responsibilities for the division for the promotion of a high-performance culture

Requisites

• An Honours Degree [NQF Level 8] or equivalent in field of Port Management, Terminal Management, Logistics & Supply Chain, Business Administration, or a related field
• A Master’s Degree [NQF Level 9] in Port Management, Terminal Management, Logistics & Supply Chain, Business Administration, or a related field would be an adde advantage
• A minimum of seven (7) years relevant professional experience, of which three (3) years should have been in a senior specialist or senior supervisory capacity
• Certification in Project Management and/ or Lean Six Sigma, would be an added advantage
• Previous relevant experience in a similar role within the Port and/or Maritime industry will be an added advantage
• Excellent leadership and people management skills, with the ability to inspire and motivate a diverse team
• Exceptional problem-solving and decision-making abilities, with a focus on delivering excellent customer service
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build strong customer relationships
• Strong analytical skills and the ability to interpret data and metrics to drive operational improvements
• Proven experience in driving process improvements and optimizing service delivery workflows
• Strong and proven understanding of cargo port/terminal ICT systems and operational processes
• Ability to thrive in a dynamic and rapidly changing environment, adapting to evolving business needs
• Excellent project management skills
• Must be versatile, flexible and decisive

Notes

• Only shortlisted applicants will be contacted
• Namport is an equal opportunity employer and is committed to providing world-class port services to all local, regional and international seaborne traders, through excellent customer service, sustainable growth, development and social responsibility
• Women and persons with disabilities are encouraged to apply