Manager: Sales

Description

• Responsible for managing a sales team and the effective and sufficient execution of the marketing activities in the retail area within the Branch

Duties

• Sales Focus:
• Market Research/ Needs Determination:
• Responsible for accessing selective information and update records on the following:
• Competitors’ Products and Services
• Market share in the selected Market Sector
• Client composition
• Compiling a Marketing/ Sales Plan:
• Ensure that the marketing plan is compiled as follows:
• The branch’s marketing guidelines and sector focus have been taken into account
• Adjustments to the client and market profile to fit changes in the industry
• The Action plans being realistic and practical, based on a proper SWOT analysis
• Taking into consideration the seasonal activities in the market
• Proper planning of all campaign activities according to agreed annual marketing activities of the bank
• Achieving the branch’s allocated objectives on a monthly basis:
• Has to ensure that the team reporting to you, achieve the agreed monthly targets whilst assisting and motivate them to succeed
• Responsible to protect market share and grow according to bank’s objectives
• Execution of Marketing Plan:
• Responsible for the execution of the marketing plan by launching proactive marketing actions from time from time on own initiative to obtain new business
• Management of contracting activities and the meaningful orientation discussions and acceptance by staff and branch personnel
• Support to personnel through assistance; training and facilitation
• On-going follow-up and monitoring with immediate rectification such as reprioritization of objectives and adjustments to priorities
• Execution of pro-active marketing activities on own merits and initiatives to grow our share of new to bank business
• Approach identified market sectors, groups and clients and compile a contact list with a plan of action
• Identify cross-selling opportunities to include all sectors of the CIH group
• Responsible for the execution of all re-active marketing activities in the branch and should react within 24 hours on all leads, branch requests and telephone calls received to obtain new business and to also promote the branch’s services and to make sure that most of these result in concluded business
• Cross-selling targets which focuses on credit life insurance, short term insurance and all retail products and to promote the portfolio of Bank products and services to dealers
• Customer Focus:
• Customer Service and Relationship building:
• Handle clients and dealers in a professional manner with accurate information about the branch’s products and services and limited complaints are received
• Customer Liaison:
• Liaise with customers, dealers and retail branches on all enquiries and administrative aspects of the position; maintain strong working relationships with all to facilitate co-operation to benefit all involved
• Effectively liaise with customers and external partners and be available to customers and staff to answer any reasonable questions and be the choice of first contact for any asset finance need or then nominate a trained member to assist if on leave or not available
• Presentations to Corporate / Sister Companies on offerings from a branch perspective in close relation with other stakeholders in the division
• Aftercare of Dealers:
• Visit dealers on an ongoing basis to identify their problems/complaints and report back to management
• Responsible to develop and maintain credible relationships with all stakeholders at appropriate levels through reliable and skillful application of specialist knowledge
• Identifying new dealers to approach and be approved to build business
• Management of call reports of team on dealer visits
• Regional visits to strengthen relationship with regional dealers
• Administration
• Management Reports:
• Responsible for all marketing reports and results, as well as submissions conformed to prescribed procedures or requirements are reported to management on a monthly and ad-hoc basis
• Working through monthly maturity list to do proper client retention
• Responsible for the weekly/monthly compiling of achieved objective reports
• Weekly / Monthly Reports to divisional head to portray true figures and a picture of possible pipe-line deals
• Personnel Management:
• Application and Utilization of Personnel:
• Ensure that personnel are judiciously applied in appropriate positions and that the workload is cleared with the minimum mistakes and overtime
• Measurement of achievements against monthly targets and the responsibility to motivate team to achieve set targets
• Ensure that staff provide a prompt and effective support service to clients and dealers as well as Staff
• Assisting staff to complete outstanding collateral issues as on branch report to credit
• Personnel Training, Development and Facilitation:
• Responsible for effective on-the-job training and the planning thereof
• Responsible for effectively planning and nominating staff for training and development to ensure that sufficient expertise is available to deal with the work
• Evaluation of Personnel:
• The incumbent should have sufficient knowledge of personnel and their duties to do effective evaluation and ongoing discussions must take place and evaluations must be done on a regular basis according to the guidelines of the system
• In-house training and motivation of staff re sales techniques
• Expertise:
• The person should have adequate knowledge of the products and services provided by the Bank and those provided by competitors
• The person should have sufficient knowledge of the systems and procedures that apply to his/her position to carry out the work effectively
• Conduct:
• Ensure to uphold and abide by the Bank Windhoek “code of conduct” regarding the following:
• Conduct
• Professionalism
• Commitment
• Reliability
• Confidentiality
• Brand Loyalty
• General loyalty
• Behavior in public
• Discipline
• General:
• Must be willing to do any other reasonable and lawful instruction/task and ensure it is normally carried out on time and correct
• Willingness to work overtime when required
• Must be willing to travel when required

Requisites

• Matric(Grade12)
• MDP / LDP certificate
• Degree/ Diploma in Sales or Marketing would be an added advantage
• 3 years related banking experience in a Supervisory or Management position

Notes

• Only shortlisted applicants will be contacted