Manager: Key Clients

Description

• The successful incumbent will be based at Corporate Office and report to the Senior Manager: Marketing

Duties

• Developing a strategy to manage Agra’s key client base
• Playing an integral role in promoting the Agra product and service offering and taking responsibility for the effective on-boarding of key clients and potential new key clients
• Responsible for the development and achievement of sales through a process of facilitation between the client and the direct sales channel
• Focusing on growing, developing and maintaining strong relationships with the existing Agra key client base, together with attracting new potential key clients by identifying new sales opportunities
• Must be able to upsell and cross-sell new products and services to key clients and potential new key clients to ensure the delivery of high-quality products and services
• cting as the key facilitator between the key client and all relevant divisions
• Identify, Analyse, Grow and Manage Agra’s key clients on a consistent basis
• Determining the most crucial needs of these key clients and ensuring they receive first-class customer care and service
• Build close relationships with key clients based on a network of professional experts and providing knowledge and advice on their requirements
• Interacting and communicating pro-actively with clients on a regular basis to determine needs and requirements
• Setting and agreeing on targets regarding the growth of Agra’s key client base, as well as the scope and size of business conducted by key clients with Agra
• Carrying out continuous market analysis and research on the dynamics of key clients
• Managing conflict and making use of effective negotiation and sales strategies
• Must be able to handle any credit and administrative queries, utilising internal support, facilitating queries
• Reporting on activities, progress, evaluations and findings to the Senior Manager: Marketing and the rest of the Executive Management Team (Exco) of Agra on a frequent basis
• Networking and cross-selling
• Effective stakeholder liaison and engagement on a national level
• Collaborate with Sales personnel in branches, Auctions staff, agents and other cross functional teams to ensure excellent service levels towards key clients and potential new key clients
• Develop and maintain a proper Agra Customer Data Base with the support of the Information Technology team

Requisites

• Namibian citizenship
• Relevant Qualification (e.g. Business Administration, Commerce, Marketing or related field)
• Minimum 5 years in a similar environment, with a proven track record in client management
• Must have experience in managing major accounts/clients
• Computer literacy (Microsoft Office package)
• Proficiency in English (written and spoken), a second and third language will be an advantage
• Fully understand Agriculture and Farming (primary focus) demonstrated by a broad experience base as well as an in-depth -knowledge of a variety of farming practices and methods
• A valid driver’s license

Notes

• Only shortlisted applicants will be contacted Agra Ltd. is an equal opportunity employer and suitably qualified Namibian citizens from designated groups as defined in the Namibian Affirmative Action Act (1998), are encouraged to apply

How to Apply

1. Documentation

• Cover Letter
• Curriculum Vitae

2. Application

• Send your Documentation to Human Resources at humanresources@agra.com.na with the Subject line “Manager: Key Clients”
• Indicate the source of this job post: working.co.na