Manager, Business (m/f)

Duties

• To coordinate logistical, administrative and operational support to ensure that the business area can function effectively
• Facilitate the creation of 1-2 year operational plans for the business unit or function by coordinating the inputs from different areas, checking the validity of the plans against strategic objectives
• Coordinate the planning of the annual operational budgets together with Finance. Provide a high level insight to Finance on the operational priorities of the business area
• Engage with data teams to obtain business intelligence and management information that would be needed for the business area. Ensure that the reports are prepared at the required frequency and distributed to decision makers
• Review change impact assessments that are provided by Project Management Offices. Incorporate changes into operational plans for the business area. Provide input to the leadership of the area in terms of changes that could have an adverse impact and provide supporting information to allow them to renegotiate the timing and deliverables
• Ensure that a list of the business area specific preferred suppliers is maintained. Frequently engage with Vendor Management to monitor vendor utilization, pricing, vendor performance and contract expiry dates
• Participate in the definition of business requirements during the development of new RFP's (Requests for Proposal)
• Monitor procurement compliance in the business area in terms of use of preferred vendors as well as purchase order processes. Obtain reports from Vendor Management on a monthly basis. Highlight areas of concern to the business area leadership
• Ensure that Finance provides monthly management accounts to all the mandate holders in the business area. Review incoming charges from countries, support functions, regional offices and all other areas of the bank. Push back on inappropriate cross charges
• Monitor benefits realization of inflight projects as well as projects that have moved into business as usual state
• Together with Finance, review the financial mandates that are in place for the business area on at least an annual basis
• Provide input into the planning of audits and assurance reviews by providing an overall view of the state of the business area. Ensure that audit plans fit in to operational calendars and pressures in the business unit
• Coordinate the efforts to collate evidence for auditors or assurance teams by acting as a central point of contact into the business area. Participate in the creation of audit remediation plans. Put mechanisms in place to track the progress of the remediation activities in the business area
• Ensure that the area's Compliance Officer is known to all key members of the business area leadership and key employees
• Ensure that the business area has a robust business continuity management plan. Enlist the support of internal specialist teams to improve the plans. Participate in planning business continuity tests
• Regularly engage with the Business Information Officer (BIO) assigned to the business area. Review operational performance and system stability for all core systems in use in the business area
• Participate in the development of business cases for the area for changes in organization structure, processes or technology use by obtaining support from change, technology and finance teams
• Coordinate the engagement between the Business Information Officer and the leadership of the business area for the definition of service expectations for run and change support
• Enlist the support of technology teams to provide support on data storage and knowledge banks for the business area
• Monitor the access to secured folders and data storage tools and ensure that user profiles are updated frequently
• Participate in the negotiation of internal service level agreements with other business areas that are dependent on the delivery of the supported business area. Ensure that, where formal agreements are needed, they are documented, signed off and properly stored
• Monitor space utilized by the business area and reconcile charge-backs received from Group Real Estate on at least a quarterly basis. Work with them to resolve discrepancies
• Resolve escalated complaints from members of the teams around building maintenance, logistics, facilities and supporting services
• Ensure that administrative support for the logging of Team Track/technology requests as well as building management issues is provided to the business area
• Provide secretarial services to the key decision making committees in the business area. Ensure that there is appropriate governance and record keeping around terms of reference of the committees, agendas, attendance and decisions taken
• Enlist the support of business process management teams to create and update all key processes in the area. Ensure that the processes are signed off by line process owners and made available to employees who execute steps in the processes
• Maintain a process review calendar to ensure that all key processes are reviewed for completeness and accuracy at least once a year
• Ensure that the services of communications teams in the bank are contracted. Communicate the process and service expectations from the communications team to the business area
• Facilitate engagement with the communications team on request
• Develop a high performing team by embedding the bank's performance process, regular performance feedback and coaching
• Address poor performance
• Motivate team members and ensure that they receive recognition for work well done
• Determine development needs of the team and ensure that development opportunities (training, rotation, on-the-job learning) are budgeted for and executed
• Maintain a succession plan for the team by reviewing the skills of the team at least twice a year and having career conversations with them
• Interview and recruit new members of the team, including determining the appropriate salary with input from the Human Capital Business Partner
• Create workforce plans for the area to ensure that current and future business requirements can be met. Such plans should be revisited at least twice a year
• Use workforce plans to obtain headcount approvals on an annual basis and as input into the financial budgeting cycles
• Create quarterly leave plans to ensure adequate coverage. Approve leave requests ad leave sale requests
• Monitor overtime on a monthly basis. Analyze reasons for overtime and create actions to address the issues
• When required, initiate disciplinary processes for team members. Resolve grievances raised by team members, escalating only if unresolved

Requisites

• 5 -7 years’ experience in providing enabling functions support to a business unit across multiple disciplines such as financial, procurement, technology or project management
• 3 -4 years’ previous coordination or project management experience would be an advantage

Notes

• Only shortlisted applicants will be contacted