Manager: Automation & Business Processes

Description

• To contribute towards business success by providing pro-active cradle to grave support for the sutained operations of the automation solution in line with the agreed business case and the overall enterprise automation strategy

Duties

• Continually monitor the operation of all automation solutions and promptly address any operational defects
• Analyze operational/business processes, including digital and manual workflows, systems, and data
• Propose process solution (system or manual) based on requirements
• Manage the resolution of all automation incidents to optimize ongoing effectiveness and reliability of automation solutions, in accordance with the service level agreement with various business units
• Document and review process maps and supporting artifacts, adhering to Nedbank's standards, client experience guidelines, and best practices
• Perform gap analysis and due diligence
• Continuously create an integrated "Big Picture" of automation efficiencies compared to business expectations and strategies, providing recommendations for improvement, and optimizing future automation developments
• Provide input into change management plans
• Communicating new and updated processes based on best practices
• Provide input into test strategies and procedures, create process test cases, perform process testing and analyze test results
• Keep abreast of legislation and other industry changes that impacts the role by reading the relevant newsletters, websites and attending sessions to remain current
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders, to achieve goals and objectives
• Maintain knowledge and improve team success by sharing and transferring knowledge with team to ensure information is provided correctly to stakeholders
• Maintain relationships with Nedbank Group project management teams to ensure knowledge transfer among the other African subsidiaries

Requisites

• Essential Qualifications - NQF Level:
• Diploma
• Advanced Diplomas/National 1st Degrees
• Preferred Qualification:
• Matric (25points) Business/IT or Engineering (Industrial) degree or equivalent
• Minimum Experience Level:
• At least 3-6 years’ experience of operating systems within a large financial services institution
• Good knowledge in Process and Enterprise Document Management Methodologies and Systems
• M-Files administrator training will be an advantage
• Experience in robotics process automation (RAP) and specifically with Blue Prism
• Blue Prism Developer accreditation will be advantages
• Behavioural Competencies:
• Delegation and Empowerment
• Execution
• Operational Decision Making
• Aligning Performance for Success
• Continuous Improvement
• Communication
• Leveraging Feedback

Notes

• Only shortlisted applicants will be contacted