Management & System Support Trainer

Description

• Reporting into Hospitality Support Manager
• Management & Systems Support provides leadership, training and support to camp management and Namibia Travel Shop
• Responsible for the design, implementation and delivery of training methods for the continuous growth and induction of all employees
• Ensure that companies training standards and strategy is relevant and in line with that of the group
• Identify and analyze the training needs through camp visits, observation, conferring with teams, guest feedback / NPS reports and service reports

Duties

• Drive innovative learning program and development through the facilitation of practical skills training, soft skills training, leadership development, online resources, training toolkits, and mentorship/learnership programs
• Prepare and manage a realistic training schedule, goals, objectives, systems and measurement thereof
• Responsible for leading and development of camp management, the systems, content, support materials, implementation, tracking and feedback of/on these initiatives to the business
• Focus on prioritizing employee wellbeing and growth, emphasizing empowerment and equality in order for each person to exceed their own and guest expectations and enable service excellence
• Work closely with Namibian Academy of Tourism and Hospitality (NATH) and Namibian Training Authority (NTA)
• Deliver meaningful and useful support to the lodges, including induction and on-boarding of all new employees as well as continuous technical skills and soft skills training for existing managers and employees
• Coordinate all relevant training i.e. First Aid, Firefighting, Maintenance and Vehicle in collaboration with departmental managers/ service providers
• Admin training to all managers in camp, ensuring that they understand the admin and system functions within the camps
• Admin & System training to all junior and new consultant
• Attend product/branding training conducted by the group training/marketing for junior and new consultants, relevant to Namibia
• Identify areas of difficulty and arrange appropriate training intervention
• Report on/manage training reports and update the trained-staff list after every course or visit to the camps on a monthly basis

Requisites

• Hospitality management diploma or equivalent
• Diploma in education/training – postgraduate degree would be an added advantage
• Solid experience in the high-end, luxury safari hospitality market
• Minimum 5 years proven track record in management practice and high end eco-tourism lodge product involvement
• 3 years proven track record in overseeing training and employee development
• Knowledge of all Wilderness systems, departments and brands
• Engaging, visionary and inspiring leadership qualities, collaborative, innovative and creative, passionate and energetic, self-motivated
• Influential, ability to motivate and direct teams for excellence
• High integrity
• Ability to manage diversity in terms of gender, sociocultural diversity
• Results orientated
• Passion for the wilderness/conservation and people
• Proficiency in Microsoft Office Suite or related software
• Organizational skills and attention to detail
• Decision-making and problem-solving skills

Notes

• Only shortlisted applicants will be contacted