IT/Support Technician

Description

• We are seeking a highly motivated and detail-oriented IT Technician to join our customer experience company
• As an IT Technician, you will be responsible for providing technical support to our employees and ensuring that our IT systems are functioning effectively and efficient

Duties

• Perform fieldwork and hardware deployments at customer sites across the country
• Install, configure, and maintain computer hardware, software, and networking equipment and at customer sites
• Conduct site assessments to determine hardware and infrastructure requirements for new installations
• Provide on-site technical support to clients during hardware installations and deployments
• Work closely with the project manager to ensure successful completion of hardware deployments and installations on time and within budget
• Document hardware installation processes and procedures for future reference
• Provide technical and product training to clients on hardware and software
• Troubleshoot technical issues and provide solutions in a timely manner
• Maintain and update hardware inventory and documentation for field deployments
• Maintain and update inventory of all IT equipment
• Monitor and resolve security threats to the network and IT systems
• Stay current with industry trends and advancements in hardware technology to ensure the best possible customer experience

Requisites

• Associate's degree or higher in computer science or a related field
• 1-2 years of experience in a technical support role
• A valid Namibian Drivers License
• Strong knowledge of Windows and Linux operating systems
• Excellent communication and problem-solving skills
• Ability to work independently and in a team environment

Notes

• Only shortlisted applicants will be contacted
• This is a full-time position with a competitive salary and benefits package
• If you are a driven and detail-oriented individual with a passion for technology, we encourage you to apply
• Our company is dedicated to providing the best customer experience and we are looking for an IT Technician who shares our commitment

How to Apply

1. Documentation

• Cover Letter
• Curriculum Vitae

2. Application

• Send your Documentation to Human Resources at careers@averly.com.na with the Subject line “IT/Support Technician”
• Indicate the source of this job post: working.co.na