IT Operations Manager

Description

• To manage, track and report on the information technology infrastructure, systems and projects portfolio which includes planning, executing, and monitoring of projects from initiation to completion
• To provide ATM and technical branch support whilst managing relevant teams, systems, IT assets and warehousing

Duties

• Establish and maintain appropriate business relationships with IT Infrastructure and Business Operations
• Act as main point of contact for assigned IT projects and manage the delivery of IT Infrastructure projects within agreed scope, standards, budget, time scales, and tolerances
• Compile reports that track progress and guide business to make informed decisions
• Control expenditure and identify process improvements to contain and reduce costs
• Provide input into the development of the tactical strategy
• Manages stakeholder expectations and communication flow as they relate to project deliverables, scope, and the internal project team
• Defines and manage team expectations regarding scope of work and responsibilities
• Ensure that all risks and issues are captured and managed throughout all phases of the project lifecycle
• Manages vendor relationships as it relates to projects
• Establishes effective communication plan with project team and key stakeholders. Provides day-to-day direction to project resources
• Ensures effective change management occurs throughout the course of the project
• Manage technical infrastructure platforms that align with business expectations, and ensure all regulatory and compliance requirements are met
• Ensures that the IT section complies with audit requirements
• Provide technical support for relevant systems in area of responsibility
• Implement an infrastructure support strategy under span of control
• Manage technical platform infrastructure and ensure installation of operating system upgrades and patches
• Manage and control all IT Assets and Warehousing
• Provide value driven insights in the managing of IT Assets from inception, distribution, warranty, replacement, and destruction
• Maintain and update all the required hardware and software contracts and SLA’s and ensure all service metrics are met
• Draft and update required IT policies and procedures in area of responsibility
• Perform monthly functionality testing
• Manage incidents and resolve queries

Requisites

• Bachelor in IT Information Systems, Computer Science, or a related field
• Relevant Project Management Certification
• Preferred Qualification:
• Relevant Post Graduate Degree in IT, Information Systems, Computer Science, or a related field
• Project Management Professional Certification
• PRINCE2
• Familiarity with Agile methodology
• Experience:
• 5 to 7 years related experience in Information and infrastructure technologies
• 2 years in Project Management experience in managing customer facing projects through scope definition, delivery, and customer service handover
• Extensive experience in program and project management, planning design and contract management
• High level written and oral communication skills including the ability to negotiate and resolve conflicts at all levels within the organisation
• High level knowledge of information systems, network, and software
• PMP and ITIL Certification preferred

Notes

• Only shortlisted applicants will be contacted