Information Technology Officer (m/f)

Description

• Abt Associates is implementing USAID/Namibia’s Scaling up Access for Expanded Voluntary Medical Male Circumcision Services (SAFE) Activity, a five-year, $33 million project to increase access to and uptake of quality voluntary medical male circumcision (VMMC) services across Namibia. Under the project, Abt and its partners are supporting the Namibian Ministry of Health and Social Services in reaching its goal of providing the comprehensive VMMC service package to an estimated 250,000 boys and men as part of the country’s overall strategy to sustain HIV epidemic control
• Under the supervision of the Finance Manager, the Information Technology (IT) Officer is responsible for providing IT support to the project staff

Duties

• Perform desktop and laptop computer support, including performing routine preventive maintenance, installing software patches and upgrades, and troubleshooting hardware or software problems in-person, by phone or using remote access tools
• Track and process all project staff IT Support incidents, requests and tasks using the ServiceNow ticketing tool
• Manages the project’s computer network, coordinating with Abt IT regional staff and/or vendors, as well as IT staff in the US
• Ensure a stable, consistent office internet connection throughout the site office, report any issues and work with ISP to resolve them
• Ensure file server backups are completed successfully
• Maintain ‘Workstation Inventory List’, tracking the physical inventory of all equipment (PC’s, laptops, printers, etc.)
• Provide oversight on set up done by other IT companies such as internet, entry access systems, etc.
• LAN Administration: create and modify user accounts and privileges/rights (for network and exchange); manage disk space, printer queues, and internet connection; and update antivirus software and definition files
• Provide technical support for the resolution of major outages, network or system failures such as but not limited to server crashes, firewall failures, virus attacks, etc.)
• Image, reimage, configure and join Abt laptops to the domain
• Create (and update as required) a Disaster Recovery Plan for the office
• Assist in management of Group Policies and file permissions for project users and groups
• Ensure each Abt system has valid certificates and up-to-date security tools, and that all staff members adhere to Cyber Security rules and processes
• Attend and participate in monthly IT conference call with International IT Management (All IT Managers’ Monthly Meeting)
• Identify and communicate process improvements which will allow site staff to increase their efficiency and productivity
• Monitor relevant logs and perform necessary operations to ensure the proper state of IT systems
• Provide basic training to users on MS Office products and Virtual collaboration platforms

Requisites

• Preferred Qualifications
• Bachelor’s Degree in computer science, computer programming, or another IT-related field.
• At least 4 years of relevant professional experience in IT network administration in a Windows environment, including internet access support.
• The ability to work well in collaboration with VIPs, executives, stakeholders, and technical advisors.
• Experience in using IT Support Ticketing Tools, ex: ServiceNow
• Work experience in NGOs or International organizations is a plus
• Minimum Qualifications
• High School Diploma

Notes

• Only shortlisted applicants will be contacted
• Abt Associates is an Affirmative Action/Equal Opportunity employer committed to fostering a diverse workforce. Abt Associates provides market-competitive salaries and comprehensive employee benefits. Local candidates strongly encouraged to apply