Nedbank is recruiting an ICT Application Support Analyst, to be based in Windhoek, Namibia.
Description
- To support the business users on the Banking system and other relevant IT applications and provide customer products and services within a regulatory compliance framework
Duties
- Overseeing the incident management process and team members involved in resolving the incident
- Responding to a reported service incident, identifying the cause, and initiating the incident management process
- Prioritizing incidents according to their urgency and influence on the business
- Establishing liaison and cooperation with all relevant Business and technical teams
- Provide advice on test requirements
- Monitor system efficiency against published service level agreements (SLA) through collection of performance data
- Perform system debugs for relevant 2nd Tier support
- Identify problems by investigating potential and actual service problems, escalate and/or apply standard fixes
- Support the business process needs of the organization by performing a variety of technical tasks
- Solve problems by independently addressing incidents of a standard nature via the Incident Process and support tiers
- Keep abreast of industry changes and legislation
- Provide Customer Service within regulatory compliance framework
- Distribute logs to correct functional areas
- Investigate and resolve errors where possible
- Provide feedback to business about status of errors logged
- Develop and maintain positive working relationships with business
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
Requisites
- Essential Qualifications - NQF Level:
- Advanced Diplomas/National 1st Degrees
- Educational Requirements:
- Grade 12 (25 points) and a Degree/Diploma in IT or Business Management
- Minimum Experience Level:
- Three (3) to five (5) years banking or IT experience
- Application Support Exposure
- Flexcube & Microsoft knowledge
- Technical / Professional Knowledge:
- Microsoft Office
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Multiple operating system
- ITIL
- Basic computer concepts
- Microsoft Office Products
- Computer Hardware & Software
- Behavioural Competencies:
- Continuous Learning
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
- Abilities / Requirements:
- Understand the error logging process
- Analytical Skills
- Strong problem-solving skills
- Contributing to Team Success
- Ability to work independently, accurately and under pressure
- Good communication skills
- Customer Focus
Notes
- Only shortlisted applicants will be contacted