Nedbank is recruiting an ICT Application Specialist, to be based in Windhoek, Namibia.
Description
- To support the business users on the Banking system and other relevant IT applications and provide customer products and services within a regulatory compliance framework
Duties
- Analyse system error logs and work requests received from Business
- Provide advice on test requirements
- Monitor system efficiency against published service level agreements (SLA) through collection of performance data
- Perform system debugs for relevant 2nd Tier support
- Identify problems by investigating potential and actual service problems, escalate and /or apply standard fixes
- Support the business process needs of the organization by performing a variety of technical tasks
- Solve problems by independently addressing incidents of a standard nature via incident process and support tiers
- Keep abreast of industry changes and legislation
- Provide Customer Service within regulatory compliance framework
- Distribute logs to correct functional areas
- Investigate and resolve errors where possible
- Provide feedback to business about status of errors logged
- Develop and maintain positive working relationships with business
- Contribute to a culture conductive to the achievement of transformation goals by participating in Nedbank culture building initiatives(e,g, staff surveys)
Requisites
- Essential Qualifications - NQF Level:
- Matric / Grade 12 / National Senior Certificate
- Preferred Qualification:
- Must have a Degree /Diploma in Information Technology or Business Management
- Minimum Experience Level:
- Must have 3 to 5 years banking or IT experience
- Must have exposure in Application Support, flexcube & Microsoft knowledge
- Technical / Professional Knowledge:
- Administrative procedures and systems
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Data Analysis and Interpretation
- ITIL
- Basic computer concepts
- Incident and Problem resolution
- Behavioural Competencies:
- Applied Learning
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
Notes
- Only shortlisted applicants will be contacted