Housekeeping Supervisor (m/f)

Duties

• Assist the Executive Housekeeper in driving and ensuring quality assurance and departmental control measures in accordance to the brand and standards
• Leading and controlling the housekeeping department according to set standards and procedures
• Collect guest in-house and arrival/departure reports and use them to allocate rooms for cleaning to room attendants
• Implement room set-up standards and SOP’s
• Inspect rooms before guest check in and take corrective action where necessary
• Ensure all rooms are cleaned (departing and stay-overs) and ensure that all vacant rooms are dusted and cleaned daily
• Supervise all public area upkeep and maintain a high standard of cleanliness and hygiene
• Report and follow up on all maintenance defects and hand over to maintenance department to repair
• Ensure lost-and-found-items policy is maintained in the
• Handle and respond to all guest requests and complaints promptly
• Ensure that the department always has adequate supplies
• Always ensure adherence of staff to health and safety procedures
• Always ensure adherence to company code of conduct and house rules
• Assist Monitor and manage Variance Report (Booked vs Actual)
• Physical stock takes of all stock in Housekeeping department at end of each month.
• Stock rooms with the correct quantity of amenities
• Control the effective use of cleaning materials
• Continuously perform on-the-job training, motivate, and develop staff through performance appraisals, and recognition

Requisites

• Diploma in hospitality and tourism management/Hotel Management
• At least 2 years’ experience in a similar position and hotel environment
• Computer Knowledge (Microsoft, OPERA Knowledge)

Notes

• Only shortlisted applicants will be contacted