Fulfillment Team Leader (m/f)

Duties

• Manage allocation and quality of work within area of responsibility
• Manage costs/expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Ensures the management of daily client service requests. Ensures proactive client service and satisfaction, through direct personal action or referral to alternate sources
• Ensures an improvement in customer survey results and ensure that service standards are adhered to Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members
• Proactive supervision of people to avoid customer breakdown by managing and resolving all customer queries efficiently, and within agreed timelines
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Track, control and influence activities with the specific aim to increase and improve operational efficiencies
• Manages core processes and ensure that the correct procedures are applied and transactions/procedures are processed and followed
• Collate, manage and report on daily/weekly/monthly operational progress as aligned to strategic objectives
• Ensure appropriate skilling and adequate capacity of team members for the adherence to operational and service standards
• Manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and Team Management development to increase own skills and competencies for the Team
• Leader function and future Managerial growth opportunities

Requisites

• Grade 12 with 25 points
• 3-4 years related experience

Notes

• Only shortlisted applicants will be contacted