Vacancy

Enquiry Clerk

Bank Windhoek

Bank Windhoek is recruiting an Enquiry Clerk, to be based in Gobabis, Namibia.
Description
  • To ensure that client enquiries and complaints are handled in a professional and efficient manner
  • Assisting and advising more junior enquiry clerk’ s and assistant’ s to carry out daily tasks in such a manner that customer service is promoted
Duties
  • Customer Focus:
  • Responsible for attending to clients, dealing with enquiries, providing correct information and for referring clients
  • Ensuring that more junior enquiry clerk’s are handling customer enquiries and complaints in a professional and efficient manner
  • Responsible for keeping up to date with the Bank’s products and services
  • Neatness of Banking Hall and Stationery Availability:
  • Responsible for ensuring that adequate stationery and promotional material is available in the division for client purposes and that the workstation and the Banking hall are always neat
  • Administration:
  • Responsible for ensuring that the directives with the processing of a request for a new card, the receiving of cards and pins, handing over of cards, client problems with cards, the handling of retained cards, were adhered to
  • Responsible for loading of Card / ATM / POS limits and amendments thereof
  • Responsible for overseas card referrals
  • Ensure that correct card and pin balancing takes place every week
  • Cheque Book Control:
  • Responsible for ensuring that the ordering, receiving, controlling and handing over of cheque books were done according to the directives
  • Updating of Deposit Book Register:
  • Responsible for ensuring that the register is up to date and balanced with regards to the receiving and issuing of deposit books
  • Carrying Out Client Instructions:
  • Responsible for ensuring that instructions from clients in respect of for example the following are carried out on time:
  • Stop orders
  • Stop payments
  • E-Pac
  • Changes of name and address
  • Cheque, savings and credit card references
  • Provision of account statements to customers
  • ATM claims and disputes
  • Daily Reports:
  • Data capturing errors and warnings are timeously and correctly addressed and rectified
  • Sales Focus:
  • Marketing:
  • Responsible for identifying selling opportunities and to refer such opportunities and leads to the correct person or department involved
  • Other Duties:
  • Must be prepared/willing to do any other reasonable and lawful instruction/task
Requisites
  • Experience/Knowledge & Skills:
  • Knowledge of the system and processing activities
  • Professional image and grooming
  • Self-confidence and interpersonal skills
  • 1 Years general banking experience
  • Evaluating skills
  • Product knowledge Good knowledge of bank’ s procedure manuals
  • Computer literate (knowledge of Word, Excel)
  • Qualification:
  • Grade 12
  • A post matric qualification will be an advantage
  • Core Competencies:
  • Customer focus
  • Quality conscious
  • Friendliness
  • Observant
  • Communicating orally
  • Interpersonal Sensitivity
  • Teamwork
  • Reliability
  • Assertive
  • Planning and organising skills
  • Resilience
Notes
  • Only shortlisted applicants will be contacted
This vacancy is no longer accepting applications

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