Engineering Manager, Managed Services Worldwide (m/f)

Description

• The BootStack team designs, builds, and operates modern distributed systems on private infrastructure for customers. From Kubernetes to OpenStack and everything in-between, you’ll be working with the latest technology in a fast-paced engineering environment. As a BootStack Engineering Manager for the BootStack team, you will be responsible for managing the engineers that oversee day-to-day Managed Service of customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success

Duties

• As an Engineering Manager you will:
• Manage a growing engineering team to optimize the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the BootStack team with respect to stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

Requisites

• Bachelors (or equivalent Degree level) education in a technology field
• Proven track record of at least 5 years professional experience of either software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Experience with Linux system administration, Ubuntu/Debian a plus
• Strong communication and cooperation skills
• Experience with agile software development methodologies
• Experience working in and managing distributed teams
• Technical aptitude for understanding complex distributed systems
• Knowledge about common design patterns (interfaces)
• Experience with cloud topologies and technologies
• Travel to team and company events and customer meetings, roughly 20% or less

Benefits

• 100% work-from-home
• Learning and development
• Competitive salary
• Recognition rewards
• Annual leave
• Priority Pass for travel

Notes

• Only shortlisted applicants will be contacted
• We are hiring a technical director to run our fully managed private cloud services - OpenStack and Kubernetes - which we call Bootstack. This is a global leadership role, responsible for all technical operations in a self-contained managed infrastructure business. The team is currently at 30 FTE and growing as the business scales
• Our managed services teams build and operate modern distributed systems on private infrastructure for customers all over the world. We aim to deliver the world’s best bare-metal operations with complex distributed systems. From OpenStack to Kubernetes, and a growing portfolio of big data and analytics solutions, you’ll oversee, grow and shape teams working with the latest technology in a fast-paced engineering environment
• Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers are technology innovators inside global enterprises using Ubuntu and open source to build the future in their industry
• We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity we will give your application fair consideration