Digital Solutions Manager

Description

• To act as the strategic liaison between the business and the Merchant Acquiring technology function to ensure that technology teams are empowered and understand how technology can be leveraged in order to support the business area

Duties

• Lead and oversee the technical functions of Online Banking, the FNB Banking App and Mobile Banking (USSD) channels, driving customer experience and adoption and ensuring adequate security protocols, to enhance the overall Digital Value Proposition
• Implement business objectives relating to digital, which Include identifying technological opportunities, that would foster innovation and sustained competitive advantage
• Oversee alignment in all retail platform strategic initiatives to enhance user experience, streamline the operation side, and ensure seamless integration with emerging technologies to drive digital migration
• Coordinate the transition from traditional channels to digital channels. Implementing robust onboarding processes, educating customers on digital services, and optimizing platform processes for better efficiency
• Oversee the planning and execution of testing processes to ensure that Digital Banking Channels meet user requirements and expectations
• Involves collaborating with stakeholders to define testing criteria, coordinating testing schedules, and assessing the results to validate the functionality and usability. The goal is to confirm that system aligns with user needs before deployment, ensuring a smooth and satisfactory user experience
• Effectively and efficiently resolve technical defects on the Online Banking, FNB Banking App and Mobile Banking (USSD) channels

Requisites

• Have a bachelor’s degree in computer science / Information Technology
• Have 3-5 years’ experience in a similar environment, of which 2-3 years ideally at management level
• Are a highly energetic self-starter with an initiative to drive projects and resolve digital defects
• An excellent communication, presentation, and interpersonal skills
• Have teamwork and assertiveness skills and mobile security experience
• Financial Sector knowledge with specific focus in Digital Banking, project live cycle and project management principle

Notes

• Only shortlisted applicants will be contacted