Data Analyst

Description

• The primary focus of this role will be to enhance business processes through data analysis and insights, ultimately driving channel growth and improving overall organization performance
• Other responsibilities include responding to queries involving management information reports. These include, but are not limited to, workflow automation, department reports and measurements, department business processes automations and warning triggers
• The successful candidate needs to possess a strong understanding of digital analytics, business intelligence, and financial services industry trends

Duties

• Data and Reporting:
• Conduct data analysis and provide actionable insights to improve customer segmentation and enhance user experience
• Collaborate with other departments to identify opportunities for process improvements and drive channel growth
• Develop dashboards and reports to effectively communicate data-driven insights to management at various levels within the organization
• Perform market research and competitive analysis to identify industry trends and best practices and recommend strategies to capitalize on emerging opportunities
• Monitor and analyse data to identify areas for optimization
• Collaborate with Group IT on Group projects where the organization are involved or might benefit from
• General:
• Identify opportunities to improve the user experience across digital channels, including website, Capricorn Online and mobile app, through data-driven insights and usability testing
• Collaborate with departments to identify and implement strategies that drive channel growth, increase customer engagement, and enhance overall organization performance
• Develop and maintain dashboards, reports, and performance metrics to provide actionable insights and measure the effectiveness of digital initiatives
• Stay informed about the latest digital analytics tools, techniques, and financial services industry trends to ensure continuous improvement and innovation

Requisites

• Knowledge and Experience:
• Proven experience as a Digital Analyst or similar role, preferably in the financial services industry
• Strong analytical skills with the ability to gather, analyse, and interpret complex data from multiple sources
• Proficiency in digital and customer data analytics tools
• Experience with data visualization and dashboarding tools
• Excellent communication and presentation skills, with the ability to effectively communicate data-driven insights to both technical and non-technical stakeholders
• Strong problem-solving abilities and attention to detail
• Ability to work collaboratively in a team environment and manage multiple projects simultaneously
• Qualifications and Experience:
• Relevant B degree (3 year degree) (Risk/Data)
• Up to 5 Years Experience in the following areas:
• Producing reports and communicating to senior level committees
• Risk Management
• Data Analytics
• Competencies Requireied:
• Analysing
• Planning and Organizing
• Learning and Researching
• Applying Expertise and Technology
• Relating and Networking
• Deciding and Initiating Action
• Working with People
• Following Instructions and Procedures

Notes

• Only shortlisted applicants will be contacted