Customer Liaison

Description

• The Role of the Customer Liaison is to proactively generate revenue sales and provide high quality sales management
• Assist in the delivery of a business critical service to ensure that customers’ expectations are exceeded and manage all additional contacts
• Develop a framework for serving customers and measuring the success thereof which aligns with the company’s strategy
• Customer Liaison must continuously monitor customer commitments, appointments and ensure all confirmed work orders are analyzed to verify correct completion
• Reviewing of company norms, processes, and goals to maintain knowledge
• Detecting opportunities for meaningful collaboration within and across industries aligned with the company’s strategic objective

Duties

• Queries, Concerns and Customer Complaints
• Communication Between Customers and Company
• Customer Service Training and Development Initiatives
• Release & Checking of Items
• Oversee All Orders, Quotations and Invoicing to Suppliers/Customers
• Facilitation and Coordination of Information between Departments
• Customer Relationship Management
• Employee Performance Reviews
• Company Policy and Procedures

Requisites

• Education & Experience:
• Grade 12
• 2 Years experience in customer service and similar role
• 2 Years’ experience in retail industry
• Literacy:
• Proven ability to build relationships with customers and resolve issues in a positive manner
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work independently and as part of a team
• Highly organized with strong attention to detail
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Numeric Literacy: Performs more advanced calculations and is proficient in accounting principles and able to understand and interpret figures

Notes

• Only shortlisted applicants will be contacted
• Position available at Wecke & Voigts Wholesale, Northern Industrial
• Preference will be given to Namibian Citizens and previously disadvantaged groups and previously disadvantaged groups

How to Apply

1. Documentation

• Please attach/submit:
• Application Letter
• Updated CV
• Certified ID Copy
• Certified Tax registration Certificate
• Certified Grade 12 Certificate & qualification(s)
• Original letter from the bank (not older than a month) and certified copies of any confirmation of previous employment