Credit Fulfilment Administrator (m/f)

Duties

• Provide efficient and effective administration support to ensure the smooth running of a functional area
• Identify and escalate potential risks which may lead to increased costs
• Adhere to standards and procedures to reduce costs
• Identify process improvements to save costs
• Deliver a quality service through meeting agreed turnaround times, and ensuring availability, reliability and accuracy
• Ensure first time resolution of relevant customer queries or escalations in accordance with operational goals and standards enhance the customer experience
• Follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and SLAs
• Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability
• Establish relationships with relevant individuals and departments in order to deliver on work expectations
• Adhere to relevant service level agreements
• Remain accountable for your own work in accordance with the organizational values and code of ethics
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
• Identify and escalate risk as normal part of work
• Deliver work in an accurate manner to ensure consistent results
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards
• Plan and complete activities within area of work to meet set time and quality standards
• Adhere to schedules to perform assigned work
• Attend (and facilitate) meetings as and when required
• Maintain documentation and share information with the team where applicable
• Provide timeous reports on operations, performance and audit findings
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability
• Maintains control over the flow of original documents, adhering to laid down procedures
• Ensure that an accurate electronic tracking process is maintained
• Assumes accountability for the accurate record keeping and filling of documents in the team
• Assists with the development and formalization of the team's safekeeping process
• Maintains quality assurance of the document held by the team
• Maintains customer files in appropriate order
• Attend to the logging in and out of documents

Requisites

• Minimum Qualification - Grade 12
• Experience - 3-5 years relevant experience

Notes

• Only shortlisted applicants will be contacted