Corporate Claims Negotiator

Description

• Manages daily operational (client service and or administrative) delivery within specific functional area
• Accountable for technical decision making within a specific functional area
• Application of Corporate policy wording to claims
• Could take accountability for the implementation of a strand of an operational project
• Manages daily operational (client service and or administrative) delivery within specific functional area
• Delivers maintains and enhances service / work standards and work quality within a given process
• Develops and maintains procedural documentation
• Ensures daily processing complies to all appropriate product and legislative rules and requirements
• Builds and manages external relationships
• Establishes and maintains relationships with Internal stakeholders
• Accountable for others' time task and output quality for periods of up to 3 months
• Balances own priorities with directing and motivating others
• Coaches and mentors staff
• Creates a climate for optimal performance
• Guides and directs staff to achieve operational excellence standards
• Individually accountable for customer/client service delivery
• Plans and assigns work over the applicable period
• Responsible for day-to-day feedback and review of performance
• Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders

Duties

• Administration:
• Produce, update, and provide best practice support on complex Microsoft documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes
• Correspondence:
• Prepare tailored letters, emails, and more complex reports and agendas and minutes of meetings for approval by a board-level executive
• Data Collection and Analysis:
• Collate and analyze data using preset tools, methods, and formats
• Involves working independently
• Insights and Reporting:
• Contribute to the preparation of various data and analytics reports
• Document Preparation:
• Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software
• Also responsible for gathering and summarizing data for special reports
• Business Meetings/Events Arrangement:
• Arrange venues, equipment, catering, accommodations, and travel for participants arriving from various locations to ensure the smooth running of medium-scale events
• Work Scheduling and Allocation:
• Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines
• Operational Compliance:
• Identify, within the team, instances of noncompliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate
• Procurement:
• Achieve specific procurement goals or provide support to others while following established procurement systems and protocols
• Budgeting:
• Track budgets and report variances to more senior colleagues
• Personal Capability Building:
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media

Requisites

• Namibian Citizenship
• 4 years' short-term insurance experience
• Minimum of 2 years' experience in the field of Commercial and Claims
• Short-Term Qualification is a prerequisite Degree
• Good communication skills (written and speaking)
• Good people skills (internally and externally)
• Team Player and must be client orientated
• Admin orientated and must give full attention to detail
• Must be energetic, push beyond boundaries
• Skills:
• Accounting
• Action Planning
• Budget Management
• Calendar Coordination
• Computer Literacy
• Data Analysis
• Database Reporting
• Data Compilation
• Data Interpretations
• Digital Literacy
• Executing Plans
• Management Reporting
• Numerical Aptitude
• Oral Communications
• Report Review
• Competencies:
• Decision Quality
• Directs Work
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy
• Education:
• Advanced Certificate in Short Term Insurance

Notes

• Only shortlisted applicants will be contacted