Telecom is recruiting a Commercial Support Agent, in Keetmanshoop and Lüderitz, Namibia.
Description
- A Commercial Support Agent is responsible for sales to Telecom Namibia’s existing and new customers for the Retail Segment
- The holder of this position is one of TN’s direct customer interfaces
- The Commercial Support Agent is responsible for selling Telecom Namibia’s products and services, receive and process applications and service requests, receive and process payments and resolve complaints and disputes in the Teleshop and assigned area
- REPORTING TO: COMMERCIAL SUPERVISOR’S
- DIVISION: COMMERCIAL
- DUTY STATION: KEETMANSHOOP (X1) & LUDERITZ (X1)
- GRADE: BU
Duties
- Customer Engagement and Needs Assessment
- Product Promotion and Sales.
- Contract Negotiation and Management
- Communication Support
- Up-selling and Cross-selling
- Dispute Resolution and Service Satisfaction
- Complaint Management
- Technical Assistance
- Payment Processing and Account Balancing
- Transaction Processing
- Service Delivery Management
- Customer Account Management
- Documentation and Application Handling
- Feedback Collection and Reporting
- Inventory Management
- Suspended Customer Management
- Debt Collection
Requisites
- The required academic qualification must be considered together with the work experience in the respective area required to perform the job competently
- Depending on Qualification:
- Grade 12 with 2-3 years of experience in the sales and marketing of Telecommunication products and services
- Diploma with focus on Sales/Marketing/Telecommunications with 1-2 years of experience in the sales and marketing of Telecommunication products and services
- Basic experience and technical proficiency in communication technologies, high-tech products, and communication infrastructure, particularly focusing on telecommunications
- Comprehensive understanding of products, services and market dynamics tailored to meet the needs of the regional customer base
- Key Characteristics:
- In-depth knowledge of Telecom Namibia’s products and services
- Basic operational knowledge of Customer Relation Management, Accounting and Billing Systems
- Good operational knowledge about complaints/query/dispute resolution process
- Good knowledge on competitors’ offerings
- Basic understanding of products, services, and technologies from a technical perspective. Knowledge of relevant Telecom Namibia’s standards and guidelines
- Very good understanding of Telecom Namibia’s sales processes within the Retail segment sales context
Notes
- Only shortlisted applicants will be contacted
- Indicate the source of this job post: working.co.na
- Suitably qualified applicants from the designated groups defined in the Affirmative Act ion Act (1998) are encouraged to apply
- Please note that only short-listed candidates will be communicated with and no personal documents will be returned
- Applicants requiring further information about these jobs should direct their inquiries to the following person:
- Mr Jan Andrew: Commercial Supervisor Lüderitz Branch (Lüderitz position) at telephone number: 063-207503
- Candidates should ensure that all qualifications are evaluated and verified by the Namibia Qualifications Authority
How to Apply
- 1. Documentation
- Comprehensive Application
- Cover Letter
- Curriculum Vitae
- Copies of Educational Qualifications
- 2. Application
- Send your Documentation to The Acting: Human Resources Business Partner: Commercial Divisions humancapital@telecom.na with the Subject line “Commercial Support Agent”