Collector

Description

• To provide excellent service to clients and staff. Manage and control of irregular accounts and to maintain and improve the relationship with companies, clients and government
• Exercise control over and follow-up of irregular accounts taking cost containment into consideration

Duties

• Credit Quality:
• Regular accounts - number
• Irregular accounts - amount
• Bad debt in relation to total assets
• Credit Aftercare:
• Follow-up of irregular accounts
• Ensure that irregular accounts are follow up, diarised and noted on the system on a daily basis.
• Irregular accounts to be followed-up with the applicable Banks
• Preparation of credit life claims
• Follow up on legal accounts with NON-accrual status
• Routine Administration:
• Control over operating expenses and cost recovery
• Responsible for operating the expenditure within budget limitations and that client related expenditure is recovered from clients, with few deviations
• Vehicle maintenance
• Account Administration:
• Ensure that amendments on existing loan accounts are done timeously and correctly regarding:
•     Payment adjustments
•     Processing client requests/adjustments
•     Arrange refunds for clients where applicable
•     Notes on the system regarding adjustments or actions taken
•     Settlements
•     Capturing of payments received from resigned clients and irregular accounts
• Reports:
• Ensure that all reports are attended to on a daily basis
• Finalising of weekly / monthly reports
• Completion of O.10s:
• Ensure that documents are completed on time with the necessary supportive documentation, motivation and recommendation
• Customer Focus:
• Customer service
• Ensure that clients are handled in a professional manner and provided with accurate information
• Sales Focus:
• Marketing
• Responsible for identifying cross selling opportunities and for referring such opportunities and leads to the correct person or department involved
• General:
• Other duties
• Must be willing to perform any other reasonable and lawful instruction/task assigned by management and that these are carried out on time and correct

Requisites

• Qualification:
• Matric (Grade 12)
• IOB Diploma will be an advantage
• Experience/Knowledge & Skills:
• Knowledge of the system and processing activities
• At least 3 years experience in credit / legal environment
• Adequate knowledge of the Banks products and services and those provided by competitors
• Excellent negotiating skills
• Excellent interpersonal relationship skills
• Computer literate: (knowledge of Windows 2000, Microsoft Outlook, Excel Level I & II and Word Level I & II)
• Analytical skills, must be able to analyse and evaluate financial information
• Ability to work well under pressure
• Willing to travel, when required to
• Core Competencies:
• Committed
• Energetic and willing
• Interpersonal sensitivity
• Time management
• Results orientated
• Communication both written and orally in English
• Teamwork
• Customer focused
• Planning and organizing skills
• Integrity

Notes

• Only shortlisted applicants will be contacted