Old Mutual is recruiting a Collections Administrator, to be based in Windhoek, Namibia.
Duties
- Execute daily administrative tasks for collections encompassing payroll collections, EFT collections, and legal recoveries, including managing pay dates
- Achieve daily and weekly targets consistently
- Ensure prompt and efficient collection of installments
- Maintain adherence to prescribed quality standards and turnaround times for handling cases
- Enhance the overall performance of collections and legal recoveries while minimizing provisions for debt write-offs
- Prepare and send monthly lists of installment to clients
- Conduct outbound calls as per established schedules
- Pursue overdue installments through telephone communication, adhering to productivity benchmarks
- Verify accurate matching of transferred amounts
- Address and resolve client inquiries
- Proactively manage client files
- Generate ad-hoc and weekly reports as needed
Requisites
- Namibian Citizenship
- Grade 12 with minimum of 25 points
- 1-3 years relevant experience
- Computer literacy in Microsoft office (Word, Excel, Outlook, PowerPoint)
- Ability to analyze, Interpret and action client accounts
- Ability to prioritize and meet deadlines
- Strong administrative skills
Notes
- Only shortlisted applicants will be contacted