Client Services Consultant (m/f)

Duties

• Provide support, information, and problem-solving services to clients
• Deal with complaints of members/pensioners’ dependents
• Guide, train and coach members and pensioners/dependents on GIPF rules, options, and requirements
• Deal with telephonic and personal client enquiries at the front office as per the set standards and procedures
• Provide documentation assistance services
• Provide client aftercare services
• Provide administration and support services
• Verify member information as authentic
• Provide member education and coaching services
• Provide data updates

Requisites

• Diploma in Business Administration or Marketing from a recognized Institution
• Minimum of two (2) years’ experience in a client services environment and one (1) year in a Retirement Fund Industry
• The incumbent should have the following knowledge, skills, and Attributes:
• Knowledge and understanding:Pension fund rules, regulations, policies, and procedures; Records Management; Fraudulent documents; different cultures and languages
• Skills: Computer literacy; administration skills; filling; interpersonal skills; deductive reasoning; negotiation; problem-solving; client services; and networking skills
• Personal Attributes: Accountable; team orientated; confidentiality authoritative; diligent; tactful; service oriented; detail conscious; consistency; integrity; organized; performance driven; reliable; and stress management

Notes

• Only shortlisted applicants will be contacted