Client Service Representative

Duties

• To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests. Analyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship
• Responsibilities:
• Achieve net profit growth for business
• Year on year revenue growth versus budget for team portfolio
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Manage existing clients and grow portfolio through making contact and generating leads
• Manage the growth of active customer Account Base to increase client base
• Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets
• Maximize Business Portfolio cross sell opportunities and strengthen client relationships
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Enter all qualified leads into the sales pipeline and maintain on a daily basis
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Provide accurate and reliable sales and service statistics
• Manage the percentage of facility documents outstanding in excess of 60 days after renewal as measured by Collateral team per BS Team / region based on facilities approved and documents submitted
• Ensure effective Data Management by ensuring expired limits are attended to against set target
• Prepare credit proposals for review by the Credit Product House

Requisites

• Relevant Sales/Marketing qualification or similar
• 2-3 years related experience of which 1 year should have been in a sales environment
• Experience of dealing with high level customer queries in a Customer Care environment

Notes

• Only shortlisted applicants will be contacted