Sanlam is recruiting a Client Service Consultant, to be based in Lüderitz, Namibia.
Description
- The purpose of this position is to effectively deal with customer queries regarding individual insurance and investments
- The promotion of the Sanlam brand through outstanding client service and finalising of policy administration tasks within service level agreement
Duties
- Handling of client enquiries effectively and timeously within service level agreement
- The promotion of the Sanlam brand through outstanding client service
- Effective administration of workflow
- Processing of claims and maintenance of policies
- Meet the rules of compliance
Requisites
- Qualification and Experience:
- Grade 12 or Equivalent
- Minimum 3 years relevant experience in a client service environment
- Experience in the life insurance industry will be an added advantage
- Absolute proficiency in English (verbal and written)
- One local Namibian language will be an added advantage
- Knowledge and Skills:
- Product knowledge and operating systems of all products on Legacy, Sanlam Affluent products; Entry Level Market products and Sanlam Funeral on TE and Santam Product, Class and Regent
- Unit trust forms completion and basic understanding of system & products
- Basic understanding of Sanlam Personal Portfolio (SP2) and Sanlam RSA life insurance products
- Communication Skills
- Computer literate: Microsoft Office; Outlook
- Behavioural Skills
- Personal Attributes:
- Communicates effectively - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Optimises work processes - Contributing dependently
Notes
- Only shortlisted applicants will be contacted