Client Service Advisor (m/f)

Description

• The purpose of this position is to deliver professional service to clients through various servicing channels (inbound calls, emails, walk-in interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements

Duties

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback
• Escalate client queries to the relevant department or stakeholder
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate after sales services
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets
• Provide authoritative, expertise and advice to clients and stakeholders
• Build and maintain relationships with clients and internal and external stakeholders
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Attend to other related ad-hoc tasks that may arise

Requisites

• Grade 12 with 25 IGCSE points or a Business related qualification
• 2 years' experience in a call center or client service environment with proven knowledge of customer service principles and practices
• Experience in the medical industry will serve as an added advantage
• Valid Driver’s license and own transport is a pre-requisite
• Proficient with Microsoft products (Word, Excel, Outlook)
• Excellent interpersonal skills and portray good self-image
• High levels of personal ethics, integrity and emotional maturity
• Good knowledge of networking and reporting
• Able to work well under pressure and independently
• Strong analytical and problem solving skills

Notes

• Only shortlisted applicants will be contacted